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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Social web"
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Beziehungsmarketing
Social web
Digitale Dienste
5
Web-based service
5
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Relationship marketing
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Klaus, Philipp
1
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Mitsis, Ann
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International journal of quality and service sciences
The journal of services marketing
Journal of retailing and consumer services
6
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of networking and virtual organisations : IJNVO
5
International journal of business process integration and management : IJBPIM
4
E-commerce and web technologies : 4th international conference, EC-Web Prague, Czech Republic, September, 2 - 5, 2003 ; proceedings
3
Electronic commerce research
3
Information systems research : ISR
3
International journal of business information systems : IJBIS
3
International journal of electronic customer relationship management : IJECRM
3
International journal of production research
3
International journal of services technology and management
3
Journal of business research : JBR
3
Journal of internet commerce
3
Services marketing quarterly
3
The learning organization : TLO ; the international journal of critical studies in organizational learning
3
Web information systems and technologies : international conferences, WEBIST 2005 and WEBIST 2006 ; revised selected papers
3
Business organizations and collaborative web : practices, strategies and patterns
2
E-commerce and web technologies : third international conference, EC-Web 2002 Aix-en-Provence, France, September 2 - 6, 2002 [held in conjunction with the DEXA 02] ; proceedings
2
Electronic commerce research and applications
2
I-MEDIA '07, I-SEMANTICS '07 : International Conferences on New Media Technology and Semantic Systems ; [conference proceedings ; as part of TRIPLE-I 2007 ; Graz, Austria, September 5 - 7, 2007]
2
I-MEDIA '07, I-SEMANTICS '07 : International Conferences on New Media Technology and Semantic Systems ; conference proceedings ; [as part of TRIPLE-I 2007 ; Graz, Austria, September 5 - 7, 2007]
2
I-SEMANTICS '08 : International Conference on Semantic Systems ; [Graz, Austria, September 3 - 5, 2008]
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International journal of business innovation and research
2
International journal of hospitality management
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of product development : IJPD
2
International journal of production economics
2
Journal of decision systems
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
NBER working paper series
2
Proceedings of I-KNOW '09 : 9th International Conference on Knowledge Management and Knowledge Technologies ; proceedings of I-SEMANTICS '09, 5th International Conference on Semantic Systems, Graz, Austria, September 2 - 4, 2009
2
Service business
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SpringerLink / Bücher
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ECONIS (ZBW)
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1
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
2
Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil
;
Kandampully, Jay
;
Zhang, Tingting Christina
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
Saved in:
3
Does usage level of online services matter to customers' bank loyalty?
Levy, Shalom
- In:
The journal of services marketing
28
(
2014
)
4
,
pp. 292-299
Persistent link: https://www.econbiz.de/10010411935
Saved in:
4
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
Saved in:
5
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
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