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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Emotion"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Emotion
Hochschule
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
28
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26
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customer satisfaction
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Berbegal-Mirabent, Jasmina
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Marimon, Frederic
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Mas-Machuca, Marta
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Padin, Carmen
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Svensson, Göran
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Al-Kilani, Mohammad Hani
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1
Jaramillo Álvarez, Gloria Patricia
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Lee Heng Wei
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Marttila, Esa
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International journal of quality and service sciences
Total quality management & business excellence
International journal of hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Journal of retailing and consumer services
25
Journal of marketing for higher education
23
Beiträge zur Hochschulpolitik
19
International journal of contemporary hospitality management
19
Journal of business research : JBR
19
The TQM journal : the international review of organizational improvement
15
The journal of services marketing
15
International review on public and non-profit marketing
14
Economics of education review
13
Journal of hospitality marketing & management
13
NBER Working Paper
13
NBER working paper series
13
Services marketing quarterly
13
Journal of Asian finance, economics and business : JAFEB
12
Working paper / National Bureau of Economic Research, Inc.
12
The service industries journal
11
Discussion paper series / IZA
10
Journal of travel and tourism marketing
9
Service business
9
Journal of service research : JSR
8
Tourism management perspectives : TMP
8
Cogent business & management
7
Journal of service theory and practice : JSTP
7
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
International journal of services, economics and management
6
Journal of service management
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Australasian marketing journal
5
European journal of marketing : EJM
5
European research studies
5
International journal of business excellence : IJBEX
5
International journal of business information systems : IJBIS
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
27
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
4
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
5
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
6
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
Saved in:
7
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
8
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
9
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
10
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
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