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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Emotion"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Emotion
Service industry
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
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Beziehungsmarketing
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service quality
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customer satisfaction
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International journal of quality and service sciences
Total quality management & business excellence
International journal of hospitality management
67
The journal of services marketing
52
Journal of retailing and consumer services
48
Journal of business research : JBR
40
The service industries journal
38
International journal of contemporary hospitality management
27
Journal of service research : JSR
27
Journal of service management
26
Journal of service research
23
Service business
22
Services marketing quarterly
21
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Journal of hospitality marketing & management
18
International journal of production economics
14
International journal of services and operations management
14
Journal of service theory and practice : JSTP
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
Journal of the Academy of Marketing Science
12
International journal of quality & reliability management
11
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of travel and tourism marketing
10
Managing service quality : MSQ ; an international journal
10
Psychology & marketing
10
Tourism management perspectives : TMP
10
European journal of operational research : EJOR
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of air transport management
8
Benchmarking : an international journal ; BIJ
7
European journal of marketing : EJM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of service theory and practice
7
Tourism management : research, policies, practice
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of business excellence
6
International journal of services, economics and management
6
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
6
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
Saved in:
7
Toward a theoretical framework of service experience : perspectives from customer expectation and customer emotion
Hsieh, Yen-Hao
;
Yuan, Soe-Tsyr Daphne
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 511-527
Persistent link: https://www.econbiz.de/10012440308
Saved in:
8
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
9
Impact of service error type on negative emotion and negative consumer response
Lin, Wen-Bao
;
Lee, Sungyi
- In:
Total quality management & business excellence
30
(
2019
)
3
,
pp. 245-266
Persistent link: https://www.econbiz.de/10012199742
Saved in:
10
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
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