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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Performance-Messung"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Performance-Messung
Service industry
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
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Health care
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Product quality
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26
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25
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Dienstleistungssektor
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Measurement
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Messung
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customer satisfaction
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Students
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Studierende
12
Beschwerdemanagement
11
Complaint management
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SERVQUAL
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Performance measurement
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Park, Sang-June
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Yi, Youjae
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1
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1
Bröchner, Jan
1
Chan, Ya-Hui
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1
Kim, Myung Kyo
1
Lee Heng Wei
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Saunila, Minna
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International journal of quality and service sciences
Total quality management & business excellence
The service industries journal
49
The journal of services marketing
44
Journal of business research : JBR
30
International journal of hospitality management
29
Journal of retailing and consumer services
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Journal of service management
25
International journal of services and operations management
23
Services marketing quarterly
20
International journal of quality & reliability management
19
Journal of service research : JSR
19
Journal of service research
18
International journal of contemporary hospitality management
17
International journal of production economics
17
Service business
16
Industrial marketing management : the international journal for industrial and high-tech firms
13
European journal of operational research : EJOR
11
International journal of productivity and quality management : IJPQM
11
The TQM journal : the international review of organizational improvement
11
Benchmarking : an international journal ; BIJ
10
Journal of hospitality marketing & management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Tourism management : research, policies, practice
9
Journal of air transport management
8
International journal of services and operations management : IJSOM
7
International journal of services technology and management
7
International journal of services, economics and management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Managing service quality : MSQ ; an international journal
7
Public management review
7
Health care management review : HCM review
6
International journal of business excellence
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and standards
6
Journal of strategic marketing
6
Psychology & marketing
6
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ECONIS (ZBW)
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
6
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
7
Dissecting supply chain integration : impact of integration quality on customer-oriented performance
Yang, Chenlung
;
Lin, Shu-Ping
;
Chan, Ya-Hui
;
Kim, Myung Kyo
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1271-1289
Persistent link: https://www.econbiz.de/10012607244
Saved in:
8
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
9
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
10
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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