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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
~subject:"Students"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Students
Dienstleistungsqualität
199
Service quality
199
Customer satisfaction
106
Kundenzufriedenheit
106
Quality management
74
Qualitätsmanagement
74
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
43
Relationship marketing
43
service quality
30
Gesundheitsversorgung
28
Health care
28
Product quality
26
Produktqualität
26
Hospital
25
Krankenhaus
25
Gesundheitswesen
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Health care system
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Dienstleistungssektor
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Measurement
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Messung
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customer satisfaction
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Customer service
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Kundenservice
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Studierende
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Beschwerdemanagement
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Complaint management
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Emotion
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Patienten
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SERVQUAL
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Performance measurement
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Performance-Messung
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26
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Berbegal-Mirabent, Jasmina
2
Marimon, Frederic
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Mas-Machuca, Marta
2
Ahmad, Khaliq
1
Ahmed, Selim
1
Al-Kilani, Mohammad Hani
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Astrini, Nidya Judhi
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1
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1
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1
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Hazilah, Noor
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Jankalova, Miriam
1
Jaramillo Álvarez, Gloria Patricia
1
Jia, Heather H.
1
Jia, Ronnie
1
Jónás, Tamás
1
Kang, Fei
1
Katırcıoğlu, Salih Turan
1
Kilinç, Ceyhun
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Lapina, Inga
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Lee Heng Wei
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Lee, Bruce C. Y.
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Llach, Josep
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Manaf, Abd
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Mehtap-Smadi, Salime
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Miles, Patti Collett
1
Mohd Suki, Norazah
1
Mu, Yu
1
Muskat, Birgit
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International journal of quality and service sciences
Total quality management & business excellence
The journal of services marketing
43
The service industries journal
31
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Journal of business research : JBR
27
Journal of retailing and consumer services
26
Journal of service management
23
International journal of hospitality management
21
Services marketing quarterly
21
Journal of marketing for higher education
20
Journal of service research : JSR
19
Economics of education review
18
Journal of service research
18
Service business
15
International journal of production economics
14
International journal of services and operations management
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
The TQM journal : the international review of organizational improvement
13
Discussion paper series / IZA
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of services and operations management : IJSOM
9
International journal of services, economics and management
9
Journal of the Academy of Marketing Science
9
International review on public and non-profit marketing
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of Asian finance, economics and business : JAFEB
7
NBER Working Paper
7
NBER working paper series
7
Cogent business & management
6
International journal of business excellence
6
International journal of business information systems : IJBIS
6
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Journal of education for business
6
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ECONIS (ZBW)
26
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
4
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
5
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
6
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
7
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
8
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
9
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
Saved in:
10
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
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