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~isPartOf:"International journal of services, economics and management"
~isPartOf:"NBER working paper series"
~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Servicequalität"
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Kundenzufriedenheit
Dienstleistungsqualität
358
Service quality
358
Customer satisfaction
105
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
61
Relationship marketing
61
Hospital
45
Krankenhaus
45
School
37
Schule
37
Estimation
32
Schätzung
32
Lehrkräfte
30
Teaching profession
30
Bildungsertrag
28
Returns to education
28
Gesundheitswesen
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Health care system
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Gesundheitsversorgung
25
Health care
25
Quality management
25
Qualitätsmanagement
25
Bildungsniveau
23
Educational achievement
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Beschwerdemanagement
22
Complaint management
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USA
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United States
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Dienstleistungssektor
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Higher education institution
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Service industry
19
Customer service
18
Kundenservice
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Allgemeinbildende Schule
17
School of general education
17
service quality
15
Impact assessment
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Article
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English
105
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Abdul Rahman
2
Akroush, Mamoun N.
2
Chang, Hsin Hsin
2
Chiang, Ai-Hsuan
2
Jeng, Don Jyh-Fu
2
Kim, Min-su
2
Le Nguyen Hau
2
Lee, Donhee
2
Melero-Polo, Iguácel
2
Norzalita Abd Aziz
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Pham Ngoc Thuy
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Alan, Alev Kocak
1
Alblooshi, Tareq
1
Alireza Habibi
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Baber, Hasnan
1
Bagur-Femenías, Llorenç
1
Bakhshandeh, Ghasem
1
Bali, Zsofia
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
1
Becker, Marc
1
Bidokhti, Bahare Sabzevari
1
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National Bureau of Economic Research
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International journal of services, economics and management
NBER working paper series
Service business
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
137
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
Journal of air transport management
65
Tourism management : research, policies, practice
62
The TQM journal : the international review of organizational improvement
60
International journal of quality and service sciences
56
International journal of services and operations management
55
Cogent business & management
53
Journal of service research : JSR
52
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of strategic marketing
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
6
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
7
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
8
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
9
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
10
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
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