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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Service business"
~subject:"Emotion"
~subject:"Hotel industry"
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Search: subject_exact:"Mystery shopping"
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Emotion
Hotel industry
Dienstleistungsqualität
182
Service quality
182
Customer satisfaction
104
Kundenzufriedenheit
104
Beziehungsmarketing
61
Consumer behaviour
61
Konsumentenverhalten
61
Relationship marketing
61
Quality management
23
Qualitätsmanagement
23
Beschwerdemanagement
21
Complaint management
21
Dienstleistungssektor
19
Service industry
19
Customer service
17
Kundenservice
17
service quality
15
Hospital
12
Krankenhaus
12
Satisfaction
12
customer satisfaction
12
Lieferantenmanagement
11
Malaysia
11
Supplier relationship management
11
Gesundheitswesen
10
Health care system
10
Hotellerie
10
Mobile communications
10
Mobilkommunikation
10
Confidence
9
Customer integration
9
E-commerce
9
Electronic Commerce
9
Gesundheitsversorgung
9
Health care
9
Kundenintegration
9
Online retailing
9
Online-Handel
9
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19
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19
Aufsatz in Zeitschrift
19
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English
19
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Kim, Min-su
2
Alan, Alev Kocak
1
Cham Tat Huei
1
Chen, WeiWei
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Dick, Gavin
1
Easvaralingam, Yalini
1
Eugene Cheng-xi Aw
1
Fazli, S. Mohamad
1
Gil Saura, Irene
1
Hartono, Markus
1
Heras-Saizarbitoria, Iñaki
1
Jayawardena, Chandana
1
Jeon, Aeeun
1
Jeon, Sunran
1
Jhamb, Deepika
1
Kabadayi, Ebru Tumer
1
Kampani, Nidhi
1
Kim, Soo Young
1
Lee, Changyong
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
1
Levyda, Levyda
1
Li, Shimiao
1
Liu, Tzu-wei
1
Ma, Mu-Lan
1
Moliner-Velázquez, Beatriz
1
Park, Yongtae
1
Peacock, John Brian
1
Prashar, Sanjeev
1
Ruiz-Molina, Maria-Eugenia
1
Salagrama, Ramakrishna
1
Song, Bomi
1
Sukhu, Anupama
1
Sukwadi, Ronald
1
Tan, Kay Chuan
1
Tari, Juan José
1
Tata, Sai Vijay
1
Teng, Ching-i
1
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International journal of services, economics and management
Service business
International journal of hospitality management
162
International journal of contemporary hospitality management
68
Journal of hospitality marketing & management
56
Tourism management : research, policies, practice
44
Journal of travel and tourism marketing
34
Journal of retailing and consumer services
33
The service industries journal
23
Journal of business research : JBR
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Tourism management perspectives : TMP
19
The journal of services marketing
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Total quality management & business excellence
10
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal of Asian finance, economics and business : JAFEB
9
Journal of hospitality and tourism insights
9
Journal for global business advancement : JGBA
8
Journal of service research : JSR
8
The Cornell hospitality quarterly
8
Administrative Sciences : open access journal
7
Enlightening tourism : ET ; a pathmaking journal
7
International journal of leisure and tourism marketing : IJLTM
7
Journal of service management
7
Journal of service research
7
Journal of vacation marketing : an international journal
7
Global business and finance review
6
International journal of quality and service sciences
6
International journal of services and operations management
6
Journal of service theory and practice : JSTP
6
Journal of vacation marketing
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
Services marketing quarterly
6
Tourism and hospitality research : THR
6
Tourism and hospitality research : the surrey quarterly review
6
Tourism review
6
Economic research
5
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ECONIS (ZBW)
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1
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
2
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
3
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
4
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
5
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
6
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
7
Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young
- In:
Service business
12
(
2018
)
3
,
pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
Saved in:
8
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Saved in:
9
What values are perceived by hotel guests?
Levyda, Levyda
- In:
International journal of services, economics and management
8
(
2017
)
1/2
,
pp. 73-89
Persistent link: https://www.econbiz.de/10011892291
Saved in:
10
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
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