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~isPartOf:"International journal of services, economics and management"
~subject:"Confidence"
~subject:"Online-Handel"
~subject:"Tourism"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Online-Handel
Tourism
Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
44
Service quality
44
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
16
Relationship marketing
16
customer satisfaction
14
service quality
12
Quality management
8
Qualitätsmanagement
8
Customer service
6
Kundenservice
6
Malaysia
6
SERVQUAL
5
Structural equation model
5
Strukturgleichungsmodell
5
satisfaction
5
Beschwerdemanagement
4
Complaint management
4
Fuzzy sets
4
Fuzzy-Set-Theorie
4
Hotel industry
4
Hotellerie
4
Online retailing
4
Tourismus
4
loyalty
4
China
3
Dienstleistungsmanagement
3
Dienstleistungssektor
3
E-commerce
3
Electronic Commerce
3
Gesundheitsversorgung
3
Health care
3
Holiday behaviour
3
Hospital
3
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11
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11
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11
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English
11
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Abdul Rahman
2
Ahlawat, Pardeep K.
1
Al Azad, Md. Samim
1
Cheah, Jun-Hwa
1
Connie, Gan
1
García-Vidal, Gelmar
1
Habibi, Alireza
1
Harun-or-Rashid, Mohammad
1
Hiram Ting
1
Jayawardena, Chandana
1
Jing, Dong
1
Kruger, Jack
1
Kumar, Jitender
1
Kumar, Pankaj
1
Kumar, Parveen
1
Li, Xin Tong
1
Lim, Xin-Jean
1
Long, Fei
1
Lykoudi, Dimitra Margieta
1
Mandal, Santanu
1
Martínez-Vivar, Rodobaldo
1
Mostert, Pierre
1
Norzalita Abd Aziz
1
Osman, Zahir
1
Pérez-Campdesuñer, Reyner
1
Raju, G. Amar
1
Roy, Souvik
1
San, Lee Har
1
Sukhu, Anupama
1
Syriac Nellikunnel
1
Sánchez-Rodríguez, Alexander
1
Tan, Kim-Lim
1
Theron, Eksteen
1
Ting, Hui-Bun
1
Ting, Qian-Hui
1
Tsogas, Markos Marios H.
1
Yan, Qu
1
Zouni, Georgia
1
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Published in...
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International journal of services, economics and management
Journal of retailing and consumer services
105
Tourism management : research, policies, practice
59
Journal of travel and tourism marketing
46
Journal of business research : JBR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
International journal of hospitality management
31
International journal of electronic marketing and retailing : IJEMR
28
Cogent business & management
26
The service industries journal
23
Journal of internet commerce
22
Asia Pacific journal of marketing and logistics
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
17
Journal of strategic marketing
16
The journal of services marketing
16
Tourism analysis : an interdisciplinary tourism & hospitality journal
16
International journal of e-business research : an official publication of the Information Resources Management Association
15
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
15
Journal of electronic commerce research : JECR
15
International journal of electronic customer relationship management : IJECRM
14
Service business
14
International journal of leisure and tourism marketing : IJLTM
13
Journal of destination marketing & management
13
Tourism review
13
International journal of retail & distribution management
12
Journal of hospitality and tourism insights
12
Psychology & marketing
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of business information systems : IJBIS
11
International journal of retail and distribution management
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
The TQM journal : the international review of organizational improvement
11
Administrative Sciences : open access journal
10
International journal of quality & reliability management
10
Pakistan journal of commerce and social sciences
10
Services marketing quarterly
10
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ECONIS (ZBW)
11
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1
Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context
Al Azad, Md. Samim
;
Harun-or-Rashid, Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014311171
Saved in:
2
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
3
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
4
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
5
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
6
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
7
Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
8
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
Saved in:
9
Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
Pérez-Campdesuñer, Reyner
;
Sánchez-Rodríguez, Alexander
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10011989095
Saved in:
10
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman
;
San, Lee Har
;
Jing, Dong
;
Yan, Qu
;
Syriac …
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
Saved in:
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