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~isPartOf:"International journal of services, economics and management"
~subject:"Service quality"
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Search: subject_exact:"Qualitätsüberwachung"
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Service quality
Quality management
19
Qualitätsmanagement
19
Dienstleistungsqualität
11
Customer satisfaction
8
Kundenzufriedenheit
8
service quality
5
Malaysia
4
Measurement
4
Messung
4
Consumer behaviour
3
Dienstleistungssektor
3
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SERVQUAL
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Service industry
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Lieferkette
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TQM
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management
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quality
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total quality management
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AHP approach
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AHP-Verfahren
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Airport
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Attari, Mahdi Yousefi Nejad
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Dash, Manoj Kumar
1
Eigbe, Oserere E.
1
Farshianabbasi, Kimia
1
Freitas, André Luís Policani
1
Ganguli, Shirshendu
1
Golrizgashti, Seyedehfatemeh
1
Gotcher, Don
1
Han, Garry Tan Wei
1
Hartono, Markus
1
Hejaz, Amir Razavi
1
Kazemi, Abolfazl
1
Khorasani, Mojgan
1
Kim, Seung-Hwan
1
Kumar, Sanjeev
1
Lassar, Walfried M.
1
Loke, Siew-Phaik
1
Oi, Keng-Boon
1
Ooi, Keng-Boon
1
Pan, Ruei-Bin
1
Peacock, John Brian
1
Roy, Sanjit
1
Sit, Wen-Yi
1
Tan, Kay Chuan
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Tiamiyu, Mutawakilu A.
1
Tsai, Yao-Te
1
Weng, Shao-Jen
1
Wu, Lifang
1
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1
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1
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International journal of services, economics and management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
11
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1
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
2
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
3
Assessing and improving performance for a small contact centre
Wu, Lifang
- In:
International journal of services, economics and management
10
(
2019
)
2
,
pp. 126-145
Persistent link: https://www.econbiz.de/10012178922
Saved in:
4
Demand for courier services : determinants for customer organisations in a developing country
Tiamiyu, Mutawakilu A.
;
Eigbe, Oserere E.
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 177-207
Persistent link: https://www.econbiz.de/10012035884
Saved in:
5
Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl
;
Attari, Mahdi Yousefi Nejad
; …
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
Saved in:
6
Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani
;
Barros, Marta Duarte de
- In:
International journal of services, economics and management
7
(
2015/2016
)
2/4
,
pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
Saved in:
7
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
8
The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev
;
Dash, Manoj Kumar
- In:
International journal of services, economics and management
6
(
2014
)
4
,
pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
Saved in:
9
Applying Kansei Engineering, the Kano model and QFD to services
Hartono, Markus
;
Tan, Kay Chuan
;
Peacock, John Brian
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 256-274
Persistent link: https://www.econbiz.de/10010255099
Saved in:
10
TQM and service quality : a survey of commercial banking industry in Malaysia
Sit, Wen-Yi
;
Ooi, Keng-Boon
;
Loke, Siew-Phaik
;
Han, …
- In:
International journal of services, economics and management
3
(
2011
)
1
,
pp. 78-91
Persistent link: https://www.econbiz.de/10008908354
Saved in:
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