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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
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Search: subject_exact:"Customer value"
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Service quality
Customer value
27
Kundenwert
27
Beziehungsmarketing
15
Relationship marketing
15
Betriebliche Wertschöpfung
13
Value creation
13
Customer integration
11
Customer satisfaction
11
Kundenintegration
11
Kundenzufriedenheit
11
Dienstleistungsqualität
10
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistung
4
Holiday behaviour
4
Service-Dominant Logic
4
Service-dominant logic
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Services
4
Tourism
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Tourism industry
4
Tourismuswirtschaft
4
Urlaubsverhalten
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Value co-creation
4
Dienstleistungssektor
3
Hotel industry
3
Hotellerie
3
Lieferantenmanagement
3
Marketing theory
3
Marketingtheorie
3
Service industry
3
Supplier relationship management
3
Tourismus
3
Airline
2
Brand image
2
Brand management
2
Co-creation
2
Customer service
2
Ecotourism
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Ethiopia
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Abu Bakar Sade
1
Al Nasser, Amjad
1
Berenguer Contrí, Gloria
1
Chen, Chun-der
1
Chou, Chien-Chang
1
Ding, Ji-Feng
1
González-Mansilla, Óscar
1
Hasliza Hassan
1
Huiskonen, Janne
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Järvi, Henna
1
Karppinen, Henri
1
Keränen, Joona
1
Ketabi, Saeedeh
1
Koivuniemi, Jouni
1
Ku, Edward C. S.
1
Lin, Chien-Pang
1
Muhammad Sabbir Rahman
1
Negi, Rakshit
1
Ranjbarian, Bahram
1
Ritala, Paavo
1
Rowley, Edward
1
Seppänen, Kaisa
1
Serra-Cantallops, Antoni
1
Shyu, Wen-Hwa
1
Ting, Chung-Te
1
Tingg, Pi-Hui
1
Vilko, Jyri
1
Wittmer, Andreas
1
Wu, Su-Sin
1
Yavari, Zahra
1
Yeh, Chun-Tsen
1
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International journal of services and operations management
Journal of air transport management
Tourism management : research, policies, practice
International journal of hospitality management
13
Journal of retailing and consumer services
12
The service industries journal
12
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
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ECONIS (ZBW)
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1
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
3
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
4
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
7
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
8
Customer value of purchasable supplementary services : the case of a European full network carrier's economy class
Wittmer, Andreas
;
Rowley, Edward
- In:
Journal of air transport management
34
(
2014
),
pp. 17-23
Persistent link: https://www.econbiz.de/10010244621
Saved in:
9
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
10
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
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