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~isPartOf:"International journal of services and operations management"
~isPartOf:"The international journal of productivity and performance management : IJPPM"
~type_genre:"Case study"
~type_genre:"Mehrbändiges Werk"
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Search: subject_exact:"Qualitätssicherung"
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Quality management
10
Qualitätsmanagement
10
Beziehungsmarketing
3
Relationship marketing
3
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3
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3
Dienstleistungsqualität
2
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Article
10
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Case study
Mehrbändiges Werk
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149
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149
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10
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Smith, Alan D.
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2
Anvari, Farhad
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Choe, David
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Chow, Alan F.
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Douglas, Alex
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Edwards, Rodger
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Finney, Treena Gillespie
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Gnanaguru, R.
1
Jegadheesan, C.
1
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1
Kokkranikal, Jithendran
1
Kosgi, Hasib
1
Kumar, Sameer
1
Laureani, Alessandro
1
Losekoot, Erwin
1
Mallick, Jogendra
1
Offodile, O. Felix
1
Puvaneswari, K.
1
Singh, Bikram Jit
1
Sivakumar, V. Mohan
1
Venkataramani, Shiv
1
Woodford, Kelly C.
1
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International journal of services and operations management
The international journal of productivity and performance management : IJPPM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
The TQM journal : the international review of organizational improvement
17
International journal of quality & reliability management
13
International journal of productivity and quality management : IJPQM
10
International journal of production research
8
Lean Six Sigma : erfolgreiche Kombination von Lean Management, Six Sigma und Design for Six Sigma
8
Quality management journal : QMJ
8
International journal of six sigma and competitive advantage : IJSSCA
7
Qualitätskonzepte im Personalmanagement : Grundlagen und Fallbeispiele
7
Lean Six Sigma in service : applications and case studies
6
World class applications of Six Sigma : [real world examples of success]
6
Global business and organizational excellence : a review of research & best practices
5
A Productivity Press book
4
Benchmarking : an international journal ; BIJ
4
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
4
Global supply chain quality management : product recalls and their impact
4
Health care management review : HCM review
4
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
4
Business process management journal
3
Europäische Hochschulschriften / 5
3
International journal of business excellence
3
International journal of production economics
3
International journal of quality and innovation
3
International journal of quality and service sciences
3
Supply chain management : an international journal
3
Was kostet Qualität? : Wirtschaftlichkeit von Qualität ermitteln
3
Arbeits- und Systemgestaltung : Schriftenreihe des Arbeitswissenschaftlichen Instituts Bremen und des Steinbeis-Tranferzentrums für Innovative Systemgestaltung und Personale Kompetenzentwicklung der Universität Bremen
2
Berichte zum Generic-Management
2
Global practices in knowledge management for societal and organizational development
2
Gutachten / Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
2
International journal of business information systems : IJBIS
2
International journal of business innovation and research
2
International journal of management & enterprise development : IJMED
2
International journal of management practice : IJMP
2
International journal of services technology and management
2
International journal of technology management : IJTM
2
Managementwissen für Studium und Praxis
2
Measuring business excellence : the journal of organizational performance management
2
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ECONIS (ZBW)
10
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10
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date (oldest first)
1
Achieving customer service excellence using Lean Pull Replenishment
Kumar, Sameer
;
Choe, David
;
Venkataramani, Shiv
- In:
The international journal of productivity and …
62
(
2013
)
1
,
pp. 85-109
Persistent link: https://www.econbiz.de/10009770744
Saved in:
2
Barriers and challenges in the application of Six Sigma in the hospitality industry : some observations and findings
Kokkranikal, Jithendran
;
Antony, Jiju
;
Kosgi, Hasib
; …
- In:
The international journal of productivity and …
62
(
2013
)
3
,
pp. 317-322
Persistent link: https://www.econbiz.de/10009732047
Saved in:
3
Scope of Six Sigma in Indian foundry operations : a case study
Singh, Bikram Jit
;
Khanduja, Dinesh
- In:
International journal of services and operations management
13
(
2012
)
1
,
pp. 65-97
Persistent link: https://www.econbiz.de/10009628970
Saved in:
4
Toyota's A3 reports for improving 6-S activities : an aeronautical industry case study
Gnanaguru, R.
;
Puvaneswari, K.
;
Mallick, Jogendra
; …
- In:
International journal of services and operations management
10
(
2011
)
2
,
pp. 239-254
Persistent link: https://www.econbiz.de/10009313078
Saved in:
5
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
6
Performance measurement based on a total quality approach
Anvari, Farhad
;
Edwards, Rodger
- In:
The international journal of productivity and …
60
(
2011
)
5
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009270338
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
Lean six sigma in a call centre : a case study
Laureani, Alessandro
;
Antony, Jiju
;
Douglas, Alex
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
Saved in:
9
Training design and transfer : contributions of Six Sigma
Chow, Alan F.
;
Finney, Treena Gillespie
;
Woodford, Kelly C.
- In:
The international journal of productivity and …
59
(
2010
)
7
,
pp. 624-640
Persistent link: https://www.econbiz.de/10008778222
Saved in:
10
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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