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~isPartOf:"International journal of services and operations management"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Service quality"
~subject:"Value co-creation"
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Service quality
Value co-creation
Customer value
22
Kundenwert
22
Betriebliche Wertschöpfung
13
Value creation
13
Beziehungsmarketing
11
Customer integration
11
Kundenintegration
11
Relationship marketing
11
Customer satisfaction
8
Kundenzufriedenheit
8
Consumer behaviour
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Service-Dominant Logic
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Tourismuswirtschaft
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Lieferantenmanagement
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Marketing theory
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Services
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Supplier relationship management
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Tourismus
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Brand image
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Brand management
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Co-creation
2
Customer service
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Dienstleistungssektor
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Abu Bakar Sade
1
Berenguer Contrí, Gloria
1
Dolan, Rebecca
1
English, Rosa
1
Front, Xavier
1
Gkritzali, Alkmini
1
González-Mansilla, Óscar
1
Hasliza Hassan
1
Huiskonen, Janne
1
Järvi, Henna
1
Karppinen, Henri
1
Kemper, Joya
1
Keränen, Joona
1
Ketabi, Saeedeh
1
Koivuniemi, Jouni
1
Muhammad Sabbir Rahman
1
Negi, Rakshit
1
Ranjbarian, Bahram
1
Ritala, Paavo
1
Seo, Yuri
1
Seppänen, Kaisa
1
Serra-Cantallops, Antoni
1
Tian, Wen
1
Vilko, Jyri
1
Yavari, Zahra
1
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International journal of services and operations management
Tourism management : research, policies, practice
Industrial marketing management : the international journal for industrial and high-tech firms
21
Journal of business research : JBR
18
Journal of retailing and consumer services
17
International journal of hospitality management
15
The service industries journal
13
International journal of contemporary hospitality management
9
Journal of service management
9
The journal of services marketing
8
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Service business
6
The journal of business & industrial marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
The TQM journal : the international review of organizational improvement
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Management decision : MD
4
Technological forecasting & social change : an international journal
4
Australasian marketing journal
3
European management journal
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of strategic marketing
3
AMS review : official publication of the Academy of Marketing Science
2
Business horizons
2
Cogent business & management
2
Electronic commerce research
2
European business review : EBR ; the official journal of the International Management Centres, Europe
2
European journal of marketing
2
Faculty & research / Insead : working paper series
2
International journal of bank marketing
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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ECONIS (ZBW)
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1
Value co-creation in sustainable tourism : a service-dominant logic approach
Front, Xavier
;
English, Rosa
;
Gkritzali, Alkmini
;
Tian, Wen
- In:
Tourism management : research, policies, practice
82
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012414310
Saved in:
2
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
3
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
4
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
5
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
6
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
7
Ranking value proposition elements of an Iranian steel-making company using a multi-attribute decision-making model
Yavari, Zahra
;
Ranjbarian, Bahram
;
Ketabi, Saeedeh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 277-297
Persistent link: https://www.econbiz.de/10011588157
Saved in:
8
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
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