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~isPartOf:"International journal of services and operations management"
~subject:"Electronic banking"
~subject:"Strukturgleichungsmodell"
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Electronic banking
Strukturgleichungsmodell
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
16
Indien
16
Quality management
16
Qualitätsmanagement
16
customer satisfaction
16
Beziehungsmarketing
15
Relationship marketing
15
Dienstleistungssektor
8
Mobile communications
8
Mobilkommunikation
8
Service industry
8
Structural equation model
7
Customer service
6
Kundenservice
6
Performance measurement
6
Performance-Messung
6
SEM
5
SERVQUAL
5
satisfaction
5
Bank
4
Beschwerdemanagement
4
Complaint management
4
Electronic Banking
4
Emotion
4
Factor analysis
4
Faktorenanalyse
4
Hospital
4
Krankenhaus
4
Lieferkette
4
Measurement
4
Messung
4
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Adil, Mohd
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Arora, Hitesh
1
Arora, Padmasai
1
Babayof, Ladan
1
Dash, Manoj Kumar
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Gerpott, Torsten J.
1
Jha, Abhishek Kumar
1
Kim, Bowon
1
Kim, Sunghak
1
Konsra, Pooja
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Li, Xiaoying
1
Lü, Kevin
1
Nazeri, Ali
1
Prakash, N.
1
Somasundaram, R.
1
Soofifard, Rahman
1
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International journal of services and operations management
The international journal of bank marketing : IJBM
13
International journal of hospitality management
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Journal of retailing and consumer services
11
The service industries journal
11
International journal of business information systems : IJBIS
9
International journal of bank marketing
8
The journal of services marketing
8
Asia Pacific journal of marketing and logistics
7
International journal of electronic finance : IJEF
7
International journal of productivity and quality management : IJPQM
7
International journal of services, economics and management
7
Services marketing quarterly
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
International journal of quality & reliability management
6
Journal of strategic marketing
6
Quality management journal : QMJ
6
Global business review
5
International journal of financial services management : IJFSM
5
Journal of business research : JBR
5
Journal of financial services marketing : JFSM
5
Nepalese journal of finance : a publication of Uniglobe College
5
Total quality management & business excellence
5
International journal of business excellence : IJBEX
4
International journal of e-business research : an official publication of the Information Resources Management Association
4
International journal of economics and finance
4
International journal of quality and service sciences
4
International journal of services and operations management : IJSOM
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of internet commerce
4
Journal of marketing management : MM
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
Economic research
3
European business review
3
Expert journal of marketing
3
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1
The effect of the internet banking service quality on customer satisfaction : case study: Refah bank in Tehran
Nazeri, Ali
;
Soofifard, Rahman
;
Ebrahimi, Mohsen
; …
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 65-80
Persistent link: https://www.econbiz.de/10012144971
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
4
Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon
;
Kim, Sunghak
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
Saved in:
5
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
6
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
7
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
8
Investigating the online banking customer satisfaction model under the controlled effect of demographic variables
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
- In:
International journal of services and operations management
18
(
2014
)
3
,
pp. 281-304
Persistent link: https://www.econbiz.de/10010395673
Saved in:
9
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
10
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
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