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~isPartOf:"International journal of services and operations management"
~subject:"Kundenzufriedenheit"
~subject:"Standardization"
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Kundenzufriedenheit
Standardization
Quality management
88
Qualitätsmanagement
88
Dienstleistungsqualität
30
Service quality
30
India
20
Indien
20
Customer satisfaction
16
service quality
16
Industrie
11
Lean Production
11
Lean production
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Manufacturing industries
11
TQM
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Performance measurement
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Performance-Messung
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Lieferkette
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Six Sigma
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Supply chain
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total quality management
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AHP approach
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AHP-Verfahren
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Business process management
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Dienstleistungssektor
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Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
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Krankenhaus
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Lean Management
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Lean management
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Prozessmanagement
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Service industry
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Consumer behaviour
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Konsumentenverhalten
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SERVQUAL
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Beziehungsmarketing
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Gesundheitswesen
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Health care system
5
Project management
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Anbuoli, P.
1
Antunes, Marina Godinho
1
Babbar, Sunil
1
Bhaskar, N. Udaya
1
Bouami, Driss
1
Charkaoui, Abdelghani
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Chiarini, Andrea
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Debata, Bikash Ranjan
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Devi, P. Uma Maheswari
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El Yacoubi El Idrissi, Houda
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Esmaeili, Ahmad
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Franceschini, Fiorenzo
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Gupta, Atul
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Heo, Jun-Yeon
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Huiskonen, Janne
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Jayaram, Jayanth
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Jha, Abhishek Kumar
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Jothimurugan, T.
1
Justino, Maria do Rosário
1
Kahnali, Reza Ahmadi
1
Karppinen, Henri
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Khan, Sami A.
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Kim, Kwang-jae
1
Konsra, Pooja
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Koufteros, Xenophon
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Kumar, R. Meikanda Ganesh
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Lim, Chie-Hyeon
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Majumdar, Jyoti Prakas
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Manohar, B. Marali
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Mashhadiabdol, Maryam
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Mastrogiacomo, Luca
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Min, Ho-key
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Mukherjee, Indrajit
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Panagopoulos, N.
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Patnaik, Bhaswati
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Prashar, Anupama
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Quirós, Joaquín Texeira
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of productivity and quality management : IJPQM
81
The TQM journal : the international review of organizational improvement
74
International journal of quality & reliability management
63
Total quality management & business excellence
57
Quality management journal : QMJ
26
Amfiteatru economic : an economic and business research periodical
19
Journal of industrial engineering and management : JIEM
17
International journal of quality and service sciences
16
International journal of production economics
15
International journal of contemporary hospitality management
14
International journal of production research
13
International journal of hospitality management
12
International journal of services and standards
12
The service industries journal
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of six sigma and competitive advantage : IJSSCA
11
Journal of air transport management
11
Managing service quality : MSQ ; an international journal
11
Journal of retailing and consumer services
10
Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
10
Benchmarking : an international journal
9
Business process management journal
9
Cogent business & management
9
International journal of services, economics and management
9
Benchmarking : an international journal ; BIJ
8
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of business excellence
8
Corporate social responsibility and environmental management
7
International journal of business information systems : IJBIS
7
Journal of hospitality marketing & management
7
Journal of payments strategy & systems
7
The journal of services marketing
7
Business strategy and the environment
6
International journal of process management and benchmarking : IJPMB
6
International journal of services and operations management : IJSOM
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Revue d'économie industrielle
6
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ECONIS (ZBW)
21
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1
Causes of reluctance of Indian manufacturing SMEs in adopting total quality management
Majumdar, Jyoti Prakas
;
Kundum, Goutam Kumar
;
Manohar, …
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 362-386
Persistent link: https://www.econbiz.de/10012009027
Saved in:
2
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
3
Total quality management and quality certification : effects in organisational performance
Antunes, Marina Godinho
;
Quirós, Joaquín Texeira
; …
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 439-461
Persistent link: https://www.econbiz.de/10011878292
Saved in:
4
Importance of SERVQUAL dimensions in leveraging service quality in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
5
Measuring the service quality of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
6
Scales for measuring mobile service quality : a literature review and identification of key dimensions
Heo, Jun-Yeon
;
Lim, Chie-Hyeon
;
Kim, Kwang-jae
- In:
International journal of services and operations management
27
(
2017
)
4
,
pp. 524-548
Persistent link: https://www.econbiz.de/10011818634
Saved in:
7
Service quality in pharmaceutical supply chain : a study with reference to three major cities of Andhra Pradesh, India
Devi, P. Uma Maheswari
;
Rao, B. Sankara
;
Shekhar, B. Raja
; …
- In:
International journal of services and operations management
24
(
2016
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10011636015
Saved in:
8
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
9
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
10
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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