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~isPartOf:"International journal of services and operations management"
~subject:"SEM"
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SEM
Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
33
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
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Adil, Mohd
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Alsaggaf, Mohammed
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Bellamkonda, Raja Shekhar
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Jha, Abhishek Kumar
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Ju, Ki-Jung
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Konsra, Pooja
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Krishnamoorthy, V.
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Li, Xiaoying
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International journal of services and operations management
International journal of productivity and quality management : IJPQM
6
International journal of business excellence : IJBEX
5
International journal of services, economics and management
3
Journal of retailing and consumer services
3
International journal of business information systems : IJBIS
2
International journal of economic research
2
Journal of industrial engineering and management : JIEM
2
Benchmarking : an international journal ; BIJ
1
Cogent business & management
1
Economic and business review : EBR
1
Economies : open access journal
1
EuroMed journal of business
1
European journal of industrial engineering : EJIE
1
Future Business Journal
1
Information systems and e-business management : ISeB
1
Information technology and management
1
International journal of bank marketing
1
International journal of business excellence
1
International journal of contemporary hospitality management
1
International journal of enterprise information systems : an official publication of the Information Resources Management Association
1
International journal of enterprise network management
1
International journal of enterprise network management : IJENM
1
International journal of hospitality management
1
International journal of innovation and technology management
1
International journal of logistics economics and globalisation : IJLEG
1
International journal of logistics systems and management
1
International journal of logistics systems and management : IJLSM
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of trade and global markets
1
Journal for global business advancement : JGBA
1
Journal of business economics and management
1
Journal of electronic commerce in organizations : JECO
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Journal of vacation marketing
1
Metamorphosis : a journal of management research
1
Quality management journal : QMJ
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ECONIS (ZBW)
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1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
3
RAILQUAL : a multiple item scale for evluating railway passenger service quality and satisfaction
Maruvada, Devi Prasad
;
Bellamkonda, Raja Shekhar
- In:
International journal of services and operations management
27
(
2017
)
2
,
pp. 145-166
Persistent link: https://www.econbiz.de/10011757078
Saved in:
4
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
5
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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