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~isPartOf:"International journal of services and operations management"
~subject:"Services"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
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Services
Dienstleistungsqualität
35
Service quality
35
Customer satisfaction
17
Kundenzufriedenheit
17
Gesundheitswesen
16
Health care system
16
Instandhaltung
14
Maintenance policy
14
Quality management
14
Qualitätsmanagement
14
Dienstleistungsmanagement
13
Service management
13
Dienstleistungssektor
12
Gesundheitsversorgung
12
Health care
12
Service industry
12
Business process management
11
Prozessmanagement
11
service quality
11
Beziehungsmarketing
9
Dienstleistung
9
Performance measurement
9
Performance-Messung
9
Relationship marketing
9
Bankgeschäft
8
Banking services
8
Betriebliche Wertschöpfung
8
Customer service
8
Hospital
8
India
8
Indien
8
Krankenhaus
8
Kundenservice
8
Lieferkette
8
Simulation
8
Supply chain
8
Value creation
8
Lieferantenmanagement
7
Production management
7
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Article
9
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Aufsatz in Zeitschrift
Bibliography included
Article in journal
9
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English
9
Author
All
Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Anning-Dorson, Thomas
1
Barbosa, Belem
1
Bask, Anu
1
Helminen, Pia
1
Holopainen, Mari
1
Koivuniemi, Jouni
1
Lipponen, Mervi
1
Mercado, Pável Reyes
1
Mäkinen, Samuli
1
Rajagopal
1
Rajahonka, Mervi
1
Ribeiro, Hugo
1
Shah, Tejas R.
1
Tinnilä, Markku
1
Verma, Rajeev
1
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Published in...
All
International journal of services and operations management
The journal of services marketing
61
The service industries journal
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
43
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
20
Services marketing quarterly
20
International journal of hospitality management
19
Service business
19
Journal of service research
18
European journal of operational research : EJOR
17
European journal of marketing : EJM
15
Revue d'économie industrielle
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
International journal of quality and service sciences
12
European review of service economics and management
11
International journal of contemporary hospitality management
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
International journal of production research
10
Marketing theory
9
Journal of business economics : JBE
8
Journal of service theory and practice : JSTP
8
Journal of the Operational Research Society : OR
8
Production and operations management : an international journal of the Production and Operations Management Society
8
Public management review
8
Structural change and economic dynamics : SC+ED
8
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
8
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
7
International journal of business process integration and management : IJBPIM
7
International journal of economics and financial issues : IJEFI
7
Journal of service theory and practice
7
Journal of the Academy of Marketing Science
7
Business & information systems engineering : BISE ; the international journal of Wirtschaftsinformatik
6
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ECONIS (ZBW)
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1
Revealing customer dominant logic in healthcare
services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
2
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
3
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
4
Better user-developer communication in service development by collaborative physical modelling
Helminen, Pia
;
Mäkinen, Samuli
;
Holopainen, Mari
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10011584480
Saved in:
5
Conceptualising the framework for effectiveness of customer value co-creation in service innovation
Shah, Tejas R.
- In:
International journal of services and operations management
31
(
2018
)
1
,
pp. 121-136
Persistent link: https://www.econbiz.de/10011981101
Saved in:
6
Modularity and customisation in LSPs' service strategies
Rajahonka, Mervi
;
Bask, Anu
;
Lipponen, Mervi
- In:
International journal of services and operations management
16
(
2013
)
2
,
pp. 174-204
Persistent link: https://www.econbiz.de/10010230189
Saved in:
7
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
8
Impact of service co-creation on performance of firms : the mediating role of market oriented strategies
Verma, Rajeev
;
Rajagopal
;
Mercado, Pável Reyes
- In:
International journal of services and operations management
15
(
2013
)
4
,
pp. 449-466
Persistent link: https://www.econbiz.de/10009786589
Saved in:
9
A classification of service facilities, servicescapes and service factories
Tinnilä, Markku
- In:
International journal of services and operations management
11
(
2012
)
3
,
pp. 267-291
Persistent link: https://www.econbiz.de/10009512839
Saved in:
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