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~isPartOf:"International journal of services and standards"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Quality management
20
Qualitätsmanagement
20
Standardisierung
11
Standardization
11
Service quality
10
Gesundheitswesen
4
Health care system
4
Customer satisfaction
3
Kundenzufriedenheit
3
USA
3
United States
3
Business process management
2
Cost management
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Factor analysis
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Faktorenanalyse
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Gesundheitsversorgung
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Globalisierung
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Globalization
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Health care
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Kostenmanagement
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Performance measurement
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Performance-Messung
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Prozessmanagement
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Welt
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World
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service quality
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standards
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Airport management
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Arbeitskräfte
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Beziehungsmarketing
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Bibliometrics
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Büroberufe
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Compensation system
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Corporate Social Responsibility
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Corporate culture
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Corporate social responsibility
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Customer service
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Developing countries
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Prybutok, Victor R.
2
Ashton, Triss
1
Chadha, Suresh Kumar
1
Evangelopoulos, Nicholas
1
George, Benjamin T.
1
Green, Kenneth W.
1
Hardgrave, Bill C.
1
Hejazi, Seyed Reza
1
Hossain, Muhammad Muazzem
1
Hughes, Jerald
1
Jones, Thomas W.
1
Joshi, Pradeep
1
Khorshidi, Hadi Akbarzade
1
Kuo, Hsiao-chiao
1
Miller, Robert E.
1
Qin, Hong
1
Rudolph, Leah
1
Scott, Rebecce A.
1
Stark, Carl
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Tsai, Wen-hsien
1
Zhou, Jun
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International journal of services and standards
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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1
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
2
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
3
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
4
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
5
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
Saved in:
6
The price of quality in digital information goods : an empirical investigation
Hughes, Jerald
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 35-49
Persistent link: https://www.econbiz.de/10009245085
Saved in:
7
SERVQUAL dimensionality : an investigation of presentation order effect
Miller, Robert E.
;
Hardgrave, Bill C.
;
Jones, Thomas W.
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009245090
Saved in:
8
Optimising service quality translating via quantitative quality function deployment
Khorshidi, Hadi Akbarzade
;
Hejazi, Seyed Reza
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 169-180
Persistent link: https://www.econbiz.de/10009389315
Saved in:
9
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
10
Antecedents to service quality in a service centre environment
Green, Kenneth W.
;
Rudolph, Leah
;
Stark, Carl
- In:
International journal of services and standards
4
(
2008
)
2
,
pp. 167-181
Persistent link: https://www.econbiz.de/10003672561
Saved in:
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