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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Firm performance"
~subject:"Service quality"
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Search: subject_exact:"Customer relationship management"
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Subject
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Firm performance
Service quality
Beziehungsmarketing
201
Relationship marketing
201
Consumer behaviour
99
Konsumentenverhalten
99
Customer satisfaction
54
Kundenzufriedenheit
54
Dienstleistungsqualität
37
Lieferantenmanagement
25
Supplier relationship management
25
Salespeople
20
Verkaufspersonal
20
Brand management
19
Markenführung
19
Marketing management
19
Marketingmanagement
19
Brand image
17
Customer value
17
Kundenwert
17
Markenimage
17
Customer integration
16
Internet marketing
16
Kundenintegration
16
Online-Marketing
16
Social Web
15
Social web
15
Kundenbindungsprogramm
14
Loyalty program
14
Unternehmenserfolg
14
USA
12
United States
12
Einzelhandel
11
Marketing theory
11
Marketingtheorie
11
Retail trade
11
B-to-B-Marketing
10
Business-to-business marketing
10
Confidence
10
Customer engagement
10
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19
Free
16
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Article
51
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Article in journal
51
Aufsatz in Zeitschrift
51
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English
51
Author
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Kumar, V.
3
Febrilia, Ika
2
Grégoire, Yany
2
Lee, Ju-Yeon
2
Mulyono, Hardi
2
Rizan, Mohamad
2
Sesé, F. Javier
2
Voorhees, Clay M.
2
Wibowo, Agus
2
Akob, Muhammad
1
Allen, Alexis M.
1
Amin, Grace
1
Ari Warokka
1
Arnold, Mark J.
1
Aurier, Philippe
1
Babin, Barry J.
1
Baker, Julie
1
Bansal, Harvir S.
1
Belli, Alex
1
Bhagwat, Yashoda
1
Bhargava, Mukesh
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Borah, Sourav Bikash
1
Brady, Michael K.
1
Brocato, E. Deanne
1
Bua, Hasanuddin
1
Bush, Victoria D.
1
Carlson, Brad D.
1
Carrillat, François A.
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Crecelius, Andrew T.
1
Davis-Sramek, Beth
1
Dong, Beibei
1
Droge, Cornelia
1
Du, Jiangang
1
Ernst, Holger
1
Falk, Tomas
1
Fan, Xiucheng
1
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Published in...
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Journal of Asian finance, economics and business : JAFEB
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
183
Journal of business research : JBR
136
International journal of hospitality management
120
The journal of services marketing
96
The service industries journal
80
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
54
Services marketing quarterly
53
Journal of service research : JSR
50
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
38
Cogent business & management
37
Journal of strategic marketing
33
Journal of service research
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The journal of business & industrial marketing
27
Asia Pacific journal of marketing and logistics
26
International journal of electronic customer relationship management : IJECRM
25
Marketing intelligence & planning
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Total quality management & business excellence
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Journal of marketing
20
International journal of services, economics and management
19
Journal of service theory and practice
19
European journal of marketing : EJM
18
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Psychology & marketing
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of retailing
17
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ECONIS (ZBW)
51
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1
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51
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1
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
2
The effect of customer asset strategies on acquisition performance in business-to-government markets
Yan, Shuai
;
Lee, Ju-Yeon
;
Josephson, Brett W.
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
3
,
pp. 789-814
Persistent link: https://www.econbiz.de/10015047963
Saved in:
3
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
4
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
6
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
7
A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin
;
Seong, Myeong Hee
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 439-453
Persistent link: https://www.econbiz.de/10012670919
Saved in:
8
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
9
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
10
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
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