//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
17
Konsumentenverhalten
17
Service quality
15
Service Quality
8
Brand management
6
Markenführung
6
Viet Nam
6
Vietnam
6
Brand image
5
Confidence
5
Customer Loyalty
5
Customer Satisfaction
5
Markenimage
5
Satisfaction
5
Vertrauen
5
Brand
4
Brand Loyalty
4
Brand loyalty
4
Higher education institution
4
Hochschule
4
Holiday behaviour
4
Markenartikel
4
Markentreue
4
Relationship Quality
4
Urlaubsverhalten
4
Customer retention
3
E-commerce
3
Electronic Commerce
3
Indonesia
3
Indonesien
3
International tourism
3
Internationaler Tourismus
3
Internet marketing
3
Kundenbindung
3
Loyalty
3
more ...
less ...
Online availability
All
Free
14
Undetermined
1
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Language
All
English
15
Author
All
Febrilia, Ika
2
Mulyono, Hardi
2
Rizan, Mohamad
2
Wibowo, Agus
2
Akob, Muhammad
1
Amin, Grace
1
Ari Warokka
1
Bua, Hasanuddin
1
Hadian, Arief
1
Hala, Yusriadi
1
Ilyas, Gunawan Bata
1
Ismail, Yunita
1
Lee, Hyuk Jin
1
Luu Thanh Tan Nguyen
1
Madjid, Rahmat
1
Mohammed Hariri Bakri
1
Nguyen Thanh Do
1
Ningsih, Dewi Handayani Untari
1
Norfaridatul Akmaliah Othman
1
Palilati, Alida
1
Pham Ngoc Tram Anh
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Pramono, Rudy
1
Pratiwi, Rianti Dea Rizky
1
Purba, Nelvitia
1
Putra, Aditya Halim Perdana Kusuma
1
Quang Hung Le
1
Rahmiati, Filda
1
Rohman, Fatchur
1
Seong, Myeong Hee
1
Thi Ngan Pham
1
Thi Trang Tran
1
Thuy Thanh Thi Doan
1
Tjahjaningsih, Endang
1
Tran Dung Manh
1
Tung Tran Anh
1
Utomo, Agus Prasetyo
1
Van Dat Tran
1
Yantahin, Munawar
1
more ...
less ...
Published in...
All
Journal of Asian finance, economics and business : JAFEB
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
2
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
3
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
4
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
5
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
6
A study on the effects of business service quality on satisfaction, commitment, performance, and loyalty at a private university
Lee, Hyuk Jin
;
Seong, Myeong Hee
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 439-453
Persistent link: https://www.econbiz.de/10012670919
Saved in:
7
Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad
;
Ari Warokka
;
Wibowo, Agus
;
Febrilia, Ika
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 477-488
Persistent link: https://www.econbiz.de/10012670927
Saved in:
8
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
9
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
10
Antecedents of customer loyalty : study from the Indonesia's largest e-commerce
Rizan, Mohamad
;
Febrilia, Ika
;
Wibowo, Agus
;
Pratiwi, …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 283-293
Persistent link: https://www.econbiz.de/10012671389
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->