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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Air passenger transport"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Air passenger transport
Customer satisfaction
Kundenzufriedenheit
144
Dienstleistungsqualität
106
Service quality
106
Airline
47
Fluggesellschaft
47
Consumer behaviour
46
Konsumentenverhalten
46
Beziehungsmarketing
34
Relationship marketing
34
Airport
27
Flughafen
27
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Quality management
19
Qualitätsmanagement
19
Taiwan
17
Beschwerdemanagement
15
Complaint management
15
Customer service
15
Kundenservice
15
USA
12
United States
12
Emotion
10
Low-cost strategy
9
Niedrigpreisstrategie
9
Dienstleistungssektor
8
Satisfaction
8
Service industry
8
Airport service quality
7
Measurement
7
Messung
7
Passenger satisfaction
7
Service recovery
7
Arbeitszufriedenheit
6
Behavioral intention
6
Job satisfaction
6
Online retailing
6
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All
Undetermined
61
Type of publication
All
Article
143
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
144
Aufsatz in Zeitschrift
144
Case study
1
Collection of articles of several authors
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
Sammelwerk
1
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Language
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English
144
Author
All
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Park, Jungkun
2
Slåtten, Terje
2
Van Vaerenbergh, Yves
2
Wu, Li wei
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Al-Hawari, Mohd Ahmad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Barber, Nelson
1
Barlas, Achilleas
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
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Institution
All
Australian and New Zealand Marketing Academy
1
Published in...
All
Journal of air transport management
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
144
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21
Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity
Allen, Jaime
;
Bellizzi, Maria Grazia
;
Eboli, Laura
; …
- In:
Journal of air transport management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012253104
Saved in:
22
The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator
Shah, Faisal Tehseen
;
Syed, Zaineb
;
Imam, Abeer
;
Raza, Aiman
- In:
Journal of air transport management
85
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012253168
Saved in:
23
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
24
Text mining approach to explore dimensions of airline customer satisfaction using online customer reviews
Lucini, Filipe R.
;
Tonetto, Leandro Miletto
;
Fogliatto, …
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170245
Saved in:
25
Evaluation of passenger satisfaction with service quality : a consecutive method applied to the airline industry
Tahanisaz, Sahar
;
Shokuhyar, Sajjad
- In:
Journal of air transport management
83
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170253
Saved in:
26
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
27
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
28
The role of travel patterns in airport duty-free shopping satisfaction : a case study from an Australian regional airport
Martín, Juan Carlos
;
Martín-Domingo, Luis
;
Lohmann, …
- In:
Journal of air transport management
80
(
2019
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012112399
Saved in:
29
Voice of airline passenger : a text mining approach to understand customer satisfaction
Sezgen, Eren
;
Mason, Keith J.
;
Mayer, Robert
- In:
Journal of air transport management
77
(
2019
),
pp. 65-74
Persistent link: https://www.econbiz.de/10012112634
Saved in:
30
Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Martin-Domingo, Luis
;
Martín, Juan Carlos
;
Mandsberg, Glen
- In:
Journal of air transport management
78
(
2019
),
pp. 106-115
Persistent link: https://www.econbiz.de/10012112677
Saved in:
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