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~isPartOf:"Journal of business research : JBR"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
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Search: subject_exact:"Kundenbetreuung"
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Beziehungsmarketing
Customer service
132
Kundenservice
132
Dienstleistungsqualität
89
Service quality
89
Customer satisfaction
80
Kundenzufriedenheit
80
Relationship marketing
70
Consumer behaviour
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Beschwerdemanagement
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Complaint management
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Service industry
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Services
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Service recovery
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Customer integration
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Customer experience
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Work behaviour
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Service failure
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Arbeitszufriedenheit
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Job satisfaction
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Salespeople
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Service workers
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Viral marketing
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Virales Marketing
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Frontline service employees
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Satisfaction
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Tourismusberufe
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Barnes, Donald C.
3
Collier, Joel E.
3
Abney, Alexandra K.
2
Alkire, Linda
2
Gruber, Thorsten
2
Gustafsson, Anders
2
Hutzinger, Clemens
2
Madupalli, Ramana Kumar
2
Pelletier, Mark J.
2
Poddar, Amit
2
Qi, Ji
2
Sirianni, Nancy J.
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
White, Allyn
2
Aghazadeh, Hashem
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Ashill, Nicholas J.
1
Azab, Carol
1
Azemi, Yllka
1
Baker, Melissa A.
1
Ball, Joan
1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
Beeler-Connelly, Lisa L.
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Benkenstein, Martin
1
Benoit, Sabine
1
Black, Hulda G.
1
Black, William C.
1
Bock, Dora Elizabeth
1
Bone, Paula Fitzgerald
1
Bone, Sterling
1
Bowen, David E.
1
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1
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Journal of business research : JBR
The journal of services marketing
Journal of retailing and consumer services
35
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
13
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services, economics and management
4
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ECONIS (ZBW)
70
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11
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
12
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
13
Consumer effort in service encounters : the overlooked impact of surface acting
Cook, Laurel Aynne
;
Bone, Paula Fitzgerald
;
Sadeghein, Raika
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 297-309
Persistent link: https://www.econbiz.de/10013407489
Saved in:
14
Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol
;
Hur, Won-Moo
;
Shin, Yuhyung
;
Kim, Young-Jin
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
Saved in:
15
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah
;
Ford, John B.
;
Mady, Tarek
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Saved in:
16
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
17
Investigating the role of customer forgiveness following a double deviation
Lin, Cheng-Yu
;
Chou, En-Yi
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1042-1057
Persistent link: https://www.econbiz.de/10013410768
Saved in:
18
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
19
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
20
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
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