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~isPartOf:"Journal of business research : JBR"
~subject:"Consumer behaviour"
~subject:"Services"
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Search: subject_exact:"Self-service"
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Consumer behaviour
Services
Selbstbedienung
12
Self-service
12
Konsumentenverhalten
6
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Self-service technology
3
Service quality
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Beziehungsmarketing
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Customer value
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Innovation adoption
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Kundenwert
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Online retailing
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Online-Handel
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Relationship marketing
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Anthropomorphism
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Artificial conversational entities
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Beschwerdemanagement
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Betriebliche Wertschöpfung
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Chatbots
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Complaint management
1
Conditional value
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Context
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Control
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Convenience
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Customer delight
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Customer integration
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Customer service
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E-commerce
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Electronic Banking
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Barnes, Donald C.
1
Bloemer, Johanna M.
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Collier, Joel E.
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Gottlieb, Udo
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Hellström, Daniel
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Hjort, Klas
1
Jin, Hyun Seung
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Riel, Allard C. R. van
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Sheehan, Ben
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Vakulenko, Yulia
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Journal of business research : JBR
The journal of services marketing
12
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
7
Journal of service management
7
The service industries journal
7
International journal of hospitality management
6
Services marketing quarterly
6
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
4
Service business
4
The international review of retail, distribution and consumer research
4
International journal of services and operations management
3
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
3
Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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History of retailing and consumption
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Information systems management
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Journal of strategic marketing
2
Production and operations management : an international journal of the Production and Operations Management Society
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Retailing in the 21st century : current and future trends
2
The international journal of bank marketing : IJBM
2
Tourism management perspectives : TMP
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A Research Agenda for Service Marketing
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ECONIS (ZBW)
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1
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
2
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
3
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
4
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
5
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
6
If you install it, will they use it? : understanding why hospitality customers take "technological pauses" from self-service technology
Rosenbaum, Mark S.
;
Wong, IpKin Anthony
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1862-1868
Persistent link: https://www.econbiz.de/10011384143
Saved in:
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