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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
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Customer satisfaction
Organizational behaviour
91
Verhalten in Organisationen
91
Justice
46
Gerechtigkeit
45
Arbeitsverhalten
37
Work behaviour
37
Consumer behaviour
27
Konsumentenverhalten
27
Business ethics
17
Unternehmensethik
17
Employee retention
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Social exchange theory
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Unternehmenskultur
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Arbeitszufriedenheit
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Austauschtheorie
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Job satisfaction
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Bibliometrics
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Organisatorischer Wandel
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Organizational change
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Relationship marketing
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Dienstleistungsqualität
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9
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Ali, Faizan
1
Arsenovic, Jasenko
1
Balaji, M. S.
1
Béal, Mathieu
1
De Keyser, Arne
1
Edvardsson, Bo
1
El-Manstrly, Dahlia
1
Fu, Xiaorong
1
Ghazanfar Ali Abbasi
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Gruber, Thorsten
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Grégoire, Yany
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Gursoy, Dogan
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Jain, Shalini Sarin
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Jha, Subhash
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Keh, Hean Tat
1
Krishnan, Balaji C.
1
Leo, Cheryl
1
Liu, Maggie Wenjing
1
Mathur, Pragya
1
Nguyen, Nguyen
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Olson, Eric
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Pang, Jing
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Ro, Heejung
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Russell-Bennett, Rebekah
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Sengupta, Aditi Sarkar
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Suri, Anshu
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Sénécal, Sylvain
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Journal of business research : JBR
Journal of retailing and consumer services
21
International journal of hospitality management
10
Service business
7
Journal of hospitality marketing & management
6
Journal of service research : JSR
6
The service industries journal
6
Journal of service management
5
Journal of travel and tourism marketing
5
Total quality management & business excellence
5
Journal of business ethics : JOBE
4
Journal of strategic marketing
4
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
3
Cogent business & management
3
European journal of marketing : EJM
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Services marketing quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
European management journal
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International business and economics research journal
2
International journal of contemporary hospitality management
2
International journal of economics and business research
2
International journal of physical distribution and logistics management
2
Journal of African business
2
Journal of Asia Business Studies
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Management decision
2
Pakistan journal of commerce and social sciences
2
Psychology & marketing
2
Quality management journal : QMJ
2
Review of marketing science
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ECONIS (ZBW)
9
Showing
1
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9
of
9
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articles prioritized
date (newest first)
date (oldest first)
1
Would you forgive me? : from perceived
justice
and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
3
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
4
Justice
(is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
5
The effects of social
justice
and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
6
Not all that glitters is golden : the impact of procedural fairness perceptions on firm evaluations and customer satisfaction with favorable outcomes
Mathur, Pragya
;
Jain, Shalini Sarin
- In:
Journal of business research : JBR
117
(
2020
),
pp. 357-367
Persistent link: https://www.econbiz.de/10012286500
Saved in:
7
The road to consumer forgiveness is paved with money or apology? : the roles of empathy and power in service recovery
Wei, Chuang
;
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of business research : JBR
118
(
2020
),
pp. 321-334
Persistent link: https://www.econbiz.de/10012288607
Saved in:
8
Developing a multidimensional scale of customer-oriented deviance (COD)
Leo, Cheryl
;
Russell-Bennett, Rebekah
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1218-1225
Persistent link: https://www.econbiz.de/10010365146
Saved in:
9
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
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