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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
820
Konsumentenverhalten
820
Relationship marketing
626
Beziehungsmarketing
624
Innovation
618
Brand management
584
Markenführung
583
Innovation management
541
Innovationsmanagement
540
Firm performance
412
Unternehmenserfolg
412
Brand image
384
Markenimage
384
Corporate social responsibility
341
Corporate Social Responsibility
339
Marketing management
319
Marketingmanagement
319
Strategic management
275
Strategisches Management
275
Knowledge management
259
Lieferantenmanagement
258
Supplier relationship management
258
Wissensmanagement
258
Brand
247
Markenartikel
240
Social Web
219
Social web
219
Knowledge transfer
217
Wissenstransfer
217
Customer satisfaction
206
Managers
172
Führungskräfte
170
KMU
165
SME
165
Organisatorischer Wandel
161
Organizational change
161
Dienstleistungsqualität
160
Service quality
160
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156
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206
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Balaji, M. S.
5
Chebat, Jean-Charles
4
Gustafsson, Anders
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Martin, Drew
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
3
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Kunz, Werner
2
Kuppelwieser, Volker
2
Kwon, Sang Jib
2
Lassala, Carlos
2
Lewin, Jeffrey E.
2
Molinillo, Sebastian
2
Momparler, Alexandre
2
Núñez-Pomar, Juan
2
Orsingher, Chiara
2
Papamichail, Nadia
2
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Journal of business research : JBR
Journal of retailing and consumer services
303
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
98
Journal of hospitality marketing & management
93
International journal of contemporary hospitality management
85
Journal of travel and tourism marketing
85
Tourism management : research, policies, practice
76
Journal of service research : JSR
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
The TQM journal : the international review of organizational improvement
62
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Cogent business & management
56
Services marketing quarterly
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
43
International journal of services and operations management
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
Journal of hospitality and tourism insights
32
Journal of marketing
32
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ECONIS (ZBW)
206
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71
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
72
Strategic modeling to improve services and operation to energy industries' customers
Lima, Carlos Alberto Fróes
;
Luz, Bernardo Marega
; …
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4862-4869
Persistent link: https://www.econbiz.de/10011588549
Saved in:
73
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
74
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
75
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
76
The critical role of customer forgiveness in successful service recovery
Harrison-Walker, L. Jean
- In:
Journal of business research : JBR
95
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
Saved in:
77
How does sensory brand experience influence brand equity? : considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Iglesias, Oriol
;
Markovic, Stefan
;
Rialp Criado, Josep
- In:
Journal of business research : JBR
96
(
2019
),
pp. 343-354
Persistent link: https://www.econbiz.de/10011981068
Saved in:
78
Responsible and active brand personality : on the relationships with brand experience and key relationship constructs
Japutra, Arnold
;
Molinillo, Sebastian
- In:
Journal of business research : JBR
99
(
2019
),
pp. 464-471
Persistent link: https://www.econbiz.de/10012023686
Saved in:
79
The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Smith, Jeffery S.
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
Saved in:
80
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
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