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~isPartOf:"Journal of customer behaviour"
~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"E-commerce"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
34
Konsumentenverhalten
34
Beziehungsmarketing
24
Relationship marketing
24
Online retailing
18
Online-Handel
18
Dienstleistungsqualität
15
Service quality
15
Electronic Commerce
9
Confidence
7
Satisfaction
7
Vertrauen
7
Website
7
Social Web
6
Social web
6
Internet marketing
5
Loyalty
5
Online-Marketing
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotion
4
Mobile communications
4
Mobilkommunikation
4
Perceived value
4
User satisfaction
4
Brand management
3
Customer service
3
Einzelhandel
3
Kundenservice
3
Markenführung
3
Online shopping
3
Retail trade
3
Social network
3
Soziales Netzwerk
3
Trust
3
USA
3
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English
9
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Menon, Balakrishnan
2
Ben Mansour, Kaouther
1
Chen, Charlie C.
1
Cornwell, Victoria
1
Curth, Marcelo
1
Eid, Mustafa I.
1
Garcia, Alexandre dos Santos
1
Giovanis, Apostolos N.
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Kooli, Kaouther
1
Lee, Shih-Yang
1
Li, Eldon Yu-zen
1
Lin, Arthur J.
1
Matos, Celso Augusto de
1
Melanthiou, Yioula
1
Muathe, Stephen
1
Mwencha, Peter
1
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Journal of customer behaviour
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
20
International journal of electronic customer relationship management : IJECRM
17
Journal of internet commerce
17
International journal of business information systems : IJBIS
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
The service industries journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research
7
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
International journal of business and globalisation : IJBG
5
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
International journal of services technology and management : IJSTM
5
Journal of Contemporary Issues in Business and Government
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management
4
International journal of technology marketing : IJTMkt
4
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ECONIS (ZBW)
9
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9
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1
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
2
Determinant factors influencing customer usage intentions regarding online services in the road transportation industry
Menon, Balakrishnan
- In:
Journal of customer behaviour
18
(
2019
)
2
,
pp. 131-150
Persistent link: https://www.econbiz.de/10012257458
Saved in:
3
A principal component analysis of customers' perceived risks for online retailing services : evidence from Kenya
Mwencha, Peter
;
Muathe, Stephen
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012257472
Saved in:
4
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
5
The influence of e-relationship quality and e-service quality on customer loyalty in the context of Flipkart online retailer services
Menon, Balakrishnan
- In:
Journal of customer behaviour
17
(
2018
)
1/2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10011936177
Saved in:
6
Retailer loyalty in the online context : the influence of transactional and relational experiences assessment
Giovanis, Apostolos N.
;
Melanthiou, Yioula
- In:
Journal of customer behaviour
16
(
2017
)
1
,
pp. 35-59
Persistent link: https://www.econbiz.de/10011757531
Saved in:
7
Exploring CRM and SRM user satisfaction in B2B relationship management
Kooli, Kaouther
;
Ben Mansour, Kaouther
;
Cornwell, Victoria
- In:
Journal of customer behaviour
15
(
2016
)
1
,
pp. 81-95
Persistent link: https://www.econbiz.de/10011655460
Saved in:
8
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
9
Determinants of e-commerce customer satisfaction, trust, and loyalty in Saudi Arabia
Eid, Mustafa I.
- In:
Journal of electronic commerce research : JECR
12
(
2011
)
1
,
pp. 78-93
Persistent link: https://www.econbiz.de/10009295566
Saved in:
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