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~isPartOf:"Journal of financial services marketing"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Beziehungsmarketing
Dienstleistungsqualität
Electronic Banking
83
Electronic banking
83
Consumer behaviour
53
Konsumentenverhalten
53
Innovation adoption
36
Innovationsakzeptanz
36
Mobile banking
18
Service quality
18
Customer satisfaction
17
Kundenzufriedenheit
17
Mobile Business
15
Mobile business
15
Mobile communications
15
Mobilkommunikation
15
Bank
13
Relationship marketing
13
India
12
Indien
12
Internet banking
12
Financial services
11
Finanzdienstleistung
11
Innovation diffusion
10
Innovationsdiffusion
10
Internet
10
Confidence
9
Vertrauen
9
Banking
8
Digitalisierung
8
Digitization
8
Bankgeschäft
7
Banking services
7
Electronic money
7
Elektronisches Geld
7
Trust
7
E-commerce
6
Personal banking
6
Privatkundengeschäft
6
Structural equation model
6
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23
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English
23
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Brun, Isabelle
2
Rajaobelina, Lova
2
Adewoye, Oyerinde J.
1
Afolabi, Taofeek Sola
1
Amin, Muslim
1
Arcand, Manon
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Arora, Sangeeta
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Ayo, Charles K.
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1
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Hinson, Robert
1
Ighomereho, Ogheneochuko Salome
1
Jack, M. A.
1
Jaiswal, Deepak
1
Jun, Minjoon
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Kalthom Abdullah
1
Kant, Rishi
1
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Khian Sin Ong
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Kosiba, John Paul Basewe
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Journal of financial services marketing
The international journal of bank marketing : IJBM
International journal of bank marketing
13
Journal of financial services marketing : JFSM
11
International journal of business information systems : IJBIS
8
International journal of services and operations management
8
International journal of quality & reliability management
6
Journal of retailing and consumer services
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of electronic customer relationship management : IJECRM
5
International journal of electronic finance : IJEF
5
Journal for global business advancement : JGBA
5
Journal of Asian finance, economics and business : JAFEB
5
Services marketing quarterly
5
The service industries journal
5
Cogent business & management
4
Electronic commerce research
4
Global business review
4
International journal of business and globalisation : IJBG
4
International journal of business excellence : IJBEX
4
International journal of economics and finance
4
Journal of business research : JBR
4
Journal of digital banking
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
The journal of services marketing
4
Banken im Wandel : Direktbanken und Direct Banking
3
Electronic markets : the international journal on networked business
3
Global journal of business management : GJBM
3
International journal of business policy and economics
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of economic perspectives : IJEP
3
International journal of financial services management : IJFSM
3
International journal of quality and service sciences
3
Journal of Islamic marketing
3
Journal of central banking theory and practice
3
Journal of global information management : an official publication of the Information Resources Management Association
3
Journal of internet commerce
3
Journal of open innovation : technology, market, and complexity
3
Marketing intelligence & planning
3
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ECONIS (ZBW)
23
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23
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1
Determining mobile money service customer satisfaction and continuance usage through service quality
Twum, Kojo Kakra
;
Kosiba, John Paul Basewe
;
Hinson, Robert
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10014251395
Saved in:
2
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
3
Impact of E-service quality on customer satisfaction : a study of internet banking for general and maritime services in Nigeria
Ighomereho, Ogheneochuko Salome
;
Afolabi, Taofeek Sola
; …
- In:
Journal of financial services marketing
28
(
2023
)
3
,
pp. 488-501
Persistent link: https://www.econbiz.de/10014336229
Saved in:
4
Customer readiness to co-production of mobile banking services : a customer-only co-production perspective
Yalley, Andrews Agya
- In:
Journal of financial services marketing
27
(
2022
)
2
,
pp. 81-95
Persistent link: https://www.econbiz.de/10013270397
Saved in:
5
Determinants of mobile bank usage among the bank users in North India
Srivastava, Shalini
;
Vishnani, Sushama
- In:
Journal of financial services marketing
26
(
2021
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10012487177
Saved in:
6
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
7
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
8
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
9
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
10
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
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