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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of financial services marketing"
~subject:"Consumer behaviour"
~type:"article"
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Search: subject_exact:"Massengeschäft von Banken"
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Consumer behaviour
Personal banking
33
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Journal of financial services marketing : JFSM
Journal of financial services marketing
The international journal of bank marketing : IJBM
20
Journal of retailing and consumer services
10
International journal of bank marketing
8
European journal of marketing : EJM
3
Global business review
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International journal of services and operations management
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Managing service quality : MSQ ; an international journal
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The journal of services marketing
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African journal of economic and management studies : AJEMS
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Aspekte der Digitalisierung in Banken
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Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
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Banks and bank systems : international research journal
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Business and Economic Research : BER
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Cogent business & management
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Essays in industrial organization and asset allocation
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GITAM journal of management : a quarterly publication of GITAM Institute of Management
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International journal of business excellence : IJBEX
2
International journal of economic perspectives : IJEP
2
International journal of electronic customer relationship management : IJECRM
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International journal of financial innovation in banking : IJFIB
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International journal of quality and service sciences
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Journal of contemporary management : JMC
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Journal of digital banking
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Quality management journal : QMJ
2
The service industries journal
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Total quality management & business excellence
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences : open access journal
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Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
1
Annales Universitatis Mariae Curie-Skłodowska / H
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Athens journal of business & economics : AJBE
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Australian economic history review : a journal of economic, business & social history
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BIS quarterly review : international banking and financial market developments
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Behavioral finance
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Business infrastructure for sustainability in developing economies
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Business, finance and economics of China
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Central European business review : CEBR
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Competitiveness review : CR
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ECONIS (ZBW)
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1
Antecedents of brand loyalty in South African retail banking
Taoana, Mokgadi Cleopatra
;
Quaye, Emmanuel Silva
; …
- In:
Journal of financial services marketing
27
(
2022
)
2
,
pp. 65-80
Persistent link: https://www.econbiz.de/10013270395
Saved in:
2
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
3
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
4
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
5
Factors that affect consumers' cross-buying intention : a model for financial services
Soureli, Magdalini
;
Lewis, Barbara R.
;
Karantinou, …
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10003806426
Saved in:
6
Does trust in the bank build trust in its technology-based channels?
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 28-38
Persistent link: https://www.econbiz.de/10003806429
Saved in:
7
Perceived justice and customer loyalty in the retail banking sector in the UAE
Dayan, Mumin
;
Tamimi, Hussain A. Hassan al-
;
Elhadji, …
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 320-330
Persistent link: https://www.econbiz.de/10003698524
Saved in:
8
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li-Wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
9
Switching banks : old bank gone but not forgotten
Lees, Gavin
;
Garland, Ron
;
Wright, Malcolm
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003697774
Saved in:
10
Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani
;
O'Connor, Aidan
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
Saved in:
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