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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Kundenwert"
~subject:"Salespeople"
~subject:"Service quality"
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Search: subject:"Customer relationship management"
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Kundenwert
Salespeople
Service quality
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Markenimage
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
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Undetermined
8
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Article
19
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Article in journal
19
Aufsatz in Zeitschrift
19
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English
19
Author
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Abu-Salim, Taghreed
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Atorough, Peter
1
Barari, Mojtaba
1
Bergeron, Jasmin
1
Breur, Tom
1
Brun, Isabelle
1
Bäckström, Lars
1
Campbell, Colin
1
Crittenden, Andrew B.
1
Crittenden, Victoria Lynn
1
Crittenden, William F.
1
Fortin, Annick
1
Furrer, Olivier
1
Graf, Albert
1
Harrison, Tina
1
Heinonen, Kristina
1
Komulainen, Hanna
1
Ladhari, Ines
1
Ladhari, Riadh
1
Laroche, Michel
1
Lindsay, Valerie
1
Liu, Tsung-Chi
1
Maas, Peter
1
Makkonen, Hannu
1
Mukerjee, Kaushik
1
Murthi, B. P. S.
1
Nel, Deon
1
Onyia, Okey Peter
1
Pitt, Leyland F.
1
Pérez, Andrea
1
Rajaobelina, Lova
1
Rasheed, Abdul M. A.
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Salem, Heba
1
Samad, Sarminah
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
217
Journal of business research : JBR
168
International journal of hospitality management
131
Industrial marketing management : the international journal for industrial and high-tech firms
116
The journal of services marketing
106
The service industries journal
86
Journal of service research : JSR
61
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
57
Journal of the Academy of Marketing Science
56
International journal of contemporary hospitality management
51
Services marketing quarterly
51
The journal of business & industrial marketing
48
Service business
47
Journal of service management
46
Journal of travel and tourism marketing
45
The journal of personal selling & sales management : JPSSM
41
Journal of strategic marketing
40
Journal of marketing
39
Tourism management : research, policies, practice
35
Cogent business & management
34
SpringerLink / Bücher
32
Journal of service research
31
The TQM journal : the international review of organizational improvement
31
The international journal of bank marketing : IJBM
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Marketing intelligence & planning
30
Asia Pacific journal of marketing and logistics
27
International journal of electronic customer relationship management : IJECRM
25
International journal of quality and service sciences
25
European journal of marketing : EJM
24
Gabler Edition Wissenschaft
24
Journal of retailing
24
Managing service quality : MSQ ; an international journal
24
International journal of services and operations management
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
23
Total quality management & business excellence
23
Journal of air transport management
22
International journal of services, economics and management
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
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ECONIS (ZBW)
19
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1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
6
Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance
Abu-Salim, Taghreed
;
Onyia, Okey Peter
;
Harrison, Tina
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 173-186
Persistent link: https://www.econbiz.de/10011815909
Saved in:
7
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
10
Relationship building in the firnaical services marketplace : the importance of personal selling
Crittenden, Victoria Lynn
;
Crittenden, William F.
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 74-84
Persistent link: https://www.econbiz.de/10010497781
Saved in:
1
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