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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of service research : JSR"
~subject:"Services marketing"
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Services marketing
Customer satisfaction
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of service research : JSR
Journal of retailing and consumer services
8
The journal of services marketing
8
Journal of service management
6
European journal of marketing : EJM
4
Journal of the Academy of Marketing Science
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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Services marketing quarterly
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Fokus Dienstleistungsmarketing
3
International journal of contemporary hospitality management
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International journal of hospitality management
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Journal of hospitality marketing & management
3
Journal of service research
3
Neue Herausforderungen an das Dienstleistungsmarketing
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SpringerLink / Bücher
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The international journal of bank marketing : IJBM
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
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Basler Schriften zum Marketing
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Gabler Edition Wissenschaft
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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International journal of business excellence : IJBEX
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International journal of quality and service sciences
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Journal of business research : JBR
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Journal of travel and tourism marketing
2
Management, Prozessgestaltung, Kundenperspektive
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Managing service quality : MSQ ; an international journal
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The service industries journal
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Winning in service markets series
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ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
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Aktuelle Entwicklungen im Dienstleistungsmarketing
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Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
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Asia Pacific journal of marketing and logistics
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Competitive intelligence, analysis and strategy : creating organisational agility
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Dienstleistungsmanagement, Dienstleistungsmarketing
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Diskussionsbeitrag der Forschungsstelle Bahnmarketing an der Westfälischen Wilhelms-Universität Münster
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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European journal of marketing
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1
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
4
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
5
Four positive effects of a salesperson’s regional dialect in services selling
Maier, Robert
;
Hoffmann, Stefan
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 460-474
Persistent link: https://www.econbiz.de/10009491358
Saved in:
6
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
7
Unifying service marketing and operations with service experience management
Kwortnik, Robert J.
;
Thompson, Gary M.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 389-406
Persistent link: https://www.econbiz.de/10003853593
Saved in:
8
Linking perceptual and behavioral customer metrics to multiperiod customer profitability : a comprehensive service-profit chain application
Larivière, Bart
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10003750002
Saved in:
9
Service loyalty : an integrative model and examination across service contexts
Han, Xiaoyun
;
Kwortnik, Robert J.
;
Wang, Chunxiao
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 22-42
Persistent link: https://www.econbiz.de/10003750008
Saved in:
10
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
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