//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Markenführung"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Markenführung
Service quality
Beziehungsmarketing
247
Relationship marketing
247
Consumer behaviour
137
Konsumentenverhalten
137
Customer satisfaction
69
Kundenzufriedenheit
69
Dienstleistungsqualität
50
Brand management
28
Lieferantenmanagement
25
Supplier relationship management
25
Brand image
24
Customer integration
24
Kundenintegration
24
Markenimage
24
Customer value
22
Kundenwert
22
Marketing management
21
Marketingmanagement
21
Salespeople
20
Social Web
20
Social web
20
Verkaufspersonal
20
Internet marketing
19
Online-Marketing
19
Hotel industry
17
Hotellerie
17
Kundenbindungsprogramm
17
Loyalty program
17
USA
17
United States
17
Gastronomie
15
Restaurant industry
15
Firm performance
14
Unternehmenserfolg
14
Beschwerdemanagement
13
Complaint management
13
Emotion
13
Marketing theory
13
more ...
less ...
Online availability
All
Undetermined
51
Free
3
Type of publication
All
Article
75
Type of publication (narrower categories)
All
Article in journal
75
Aufsatz in Zeitschrift
75
Language
All
English
75
Author
All
Brady, Michael K.
2
Grégoire, Yany
2
Kim, Eojina
2
Kumar, V.
2
Lee, Seonjeong
2
Li, Xiang
2
Miao, Li
2
Sesé, F. Javier
2
So, Kevin Kam Fung
2
Tang, Liang
2
Voorhees, Clay M.
2
Agyeiwaah, Elizabeth
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Allen, Alexis M.
1
Arteaga-Moreno, Francisco
1
Aurier, Philippe
1
Back, Ki-Joon
1
Baker, Julie
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Bansal, Harvir S.
1
Berry, Riley
1
Bhagwat, Yashoda
1
Bilstein, Nicola
1
Bolton, Ruth N.
1
Boon Liat Cheng
1
Borah, Sourav Bikash
1
Breivik, Einar
1
Brocato, E. Deanne
1
Cham Tat Huei
1
Chan, Kimmy Wa
1
Chen, Rocky Peng
1
Chen, Sandy C.
1
Choe, Ja Young
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Dahl, Darren W.
1
Davis-Sramek, Beth
1
DePaoli, Alexander
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of the Academy of Marketing Science
Journal of retailing and consumer services
273
Journal of business research : JBR
234
International journal of hospitality management
146
The journal of services marketing
105
The journal of product & brand management
100
The journal of brand management : an international journal
90
The service industries journal
85
Journal of hospitality marketing & management
67
International journal of contemporary hospitality management
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Cogent business & management
55
Services marketing quarterly
55
Journal of travel and tourism marketing
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of strategic marketing
52
Asia Pacific journal of marketing and logistics
49
Marketing intelligence & planning
49
Journal of service management
48
Journal of service research : JSR
47
Service business
45
Psychology & marketing
44
Tourism management : research, policies, practice
42
European journal of marketing : EJM
37
SpringerLink / Bücher
36
The TQM journal : the international review of organizational improvement
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of service research
32
The international journal of bank marketing : IJBM
31
International journal of internet marketing and advertising : IJIMA
30
Journal of marketing
30
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
30
Journal of promotion management : innovations in planning and applied research
28
Journal of air transport management
25
Total quality management & business excellence
25
International journal of quality and service sciences
24
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
24
Journal of service theory and practice : JSTP
24
European journal of marketing
23
more ...
less ...
Source
All
ECONIS (ZBW)
75
Showing
1
-
10
of
75
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Immunizing customers against negative brand-related information
Merlo, Omar
;
Eisingerich, Andreas B
;
Hoyer, Wayne D.
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
1
,
pp. 140-163
Persistent link: https://www.econbiz.de/10015047065
Saved in:
2
Brand loyalty in the face of stockouts
Khan, Uzma
;
DePaoli, Alexander
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
1
,
pp. 44-74
Persistent link: https://www.econbiz.de/10015047047
Saved in:
3
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
Saved in:
4
It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun
;
Qu, Hailin
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
2
,
pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
Saved in:
5
How self-identity and social identity grow environmentally sustainable restaurants' brand communities via social rewards
Jang, Yoon Jung
;
Kim, Eojina
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
3
,
pp. 516-532
Persistent link: https://www.econbiz.de/10014633600
Saved in:
6
Social justice or social stigma? : hotel customers' perception on branded hotel used as quarantine facility
Hsu, Fu Chieh
;
Agyeiwaah, Elizabeth
;
Liu, Jing
;
Scott, Noel
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 851-867
Persistent link: https://www.econbiz.de/10014633777
Saved in:
7
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
8
What's not to like? : negations in brand messages increase consumer engagement
Pezzuti, Todd
;
Leonhardt, James M.
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
3
,
pp. 675-694
Persistent link: https://www.econbiz.de/10014251257
Saved in:
9
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
10
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->