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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Customer satisfaction
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service business
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of the Academy of Marketing Science
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
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International journal of quality and service sciences
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International journal of services and operations management
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Journal of strategic marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
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Journal of Asian finance, economics and business : JAFEB
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Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
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International journal of services, economics and management
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Journal of retailing
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Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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ECONIS (ZBW)
166
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51
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
52
Resident attribution and tourist sStereotypes
Hsu, Cathy H. C.
;
Chen, Nan
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
4
,
pp. 489-516
Persistent link: https://www.econbiz.de/10012053039
Saved in:
53
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
54
Can commercialization reduce tourists' experience quality? : evidence from Xijiang Miao Village in Guizhou, China
Sun, Xiaolong
;
Lin, Bishu
;
Chen, Yonghong
;
Tseng, Shuyin
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 120-140
Persistent link: https://www.econbiz.de/10011997145
Saved in:
55
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
56
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
57
Test of an integrative model of travel-related social media users' switching intentions
Kim, Taegoo
;
Karatepe, Osman M.
;
Lee, Gyehee
- In:
Service business
13
(
2019
)
2
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012124325
Saved in:
58
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
59
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
60
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
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