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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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Beziehungsmarketing
Relationship marketing
325
Consumer behaviour
185
Konsumentenverhalten
185
Customer satisfaction
136
Kundenzufriedenheit
136
Dienstleistungsqualität
98
Service quality
98
Hotel industry
62
Hotellerie
62
Einzelhandel
46
Retail trade
46
Brand management
41
Markenführung
41
Brand image
38
Markenimage
38
Holiday behaviour
34
Urlaubsverhalten
34
Viral marketing
28
Virales Marketing
28
Tourism marketing
27
Tourismusmarketing
27
Beschwerdemanagement
25
Complaint management
25
Gastronomie
25
Restaurant industry
25
Social Web
24
Social web
24
Customer integration
21
Emotion
21
Kundenintegration
21
Online retailing
20
Online-Handel
20
Tourism
20
Brand
19
Destination management
19
Destinationsmanagement
19
Tourismus
19
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18
Internet marketing
18
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English
325
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Grewal, Dhruv
8
Ramkissoon, Haywantee
6
Tanford, Sarah
6
Han, Heesup
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Busser, James A.
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Qu, Hailin
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Dewnarain, Senika
3
Evanschitzky, Heiner
3
Fu, Xiaoxiao
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
O'Connor, Peter
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Berenguer Contrí, Gloria
2
Biswas, Dipayan
2
Blut, Markus
2
Bowden, Jana
2
Brey, Eric T.
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Chi, Christina Geng-Qing
2
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Published in...
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Journal of hospitality marketing & management
Journal of retailing
Tourism management : research, policies, practice
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
325
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1
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10
of
325
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date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
3
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
4
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
5
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
6
Impacts of user-generated images in online reviews on customer engagement : a panel data analysis
Li, Hengyun
;
Liu, Hongbo
;
Shin, Hyejo Hailey
;
Ji, Haipeng
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457727
Saved in:
7
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
8
Healthy foods, healthy sales? : cross-category effects of a loyalty program promoting sales of fruit and vegetables
Panzone, Luca A.
;
Tocco, Barbara
;
Brečić, Ružica
; …
- In:
Journal of retailing
100
(
2024
)
1
,
pp. 85-103
Persistent link: https://www.econbiz.de/10014527095
Saved in:
9
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
10
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
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