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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Quality management journal : QMJ"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
229
Service quality
229
Customer satisfaction
132
Kundenzufriedenheit
132
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
64
Relationship marketing
64
Quality management
56
Qualitätsmanagement
56
Hospital
51
Hotel industry
49
Hotellerie
49
Gastronomie
38
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38
service quality
37
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26
Complaint management
26
Gesundheitsversorgung
22
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22
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22
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22
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21
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21
customer satisfaction
18
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16
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16
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16
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15
Gastgewerbe
15
Kundenservice
15
customer loyalty
15
Patienten
14
Patients
14
Emotion
13
service failure
13
Viral marketing
12
Virales Marketing
12
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55
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Gowen, Charles, III.
5
McFadden, Kathleen L.
5
Prybutok, Victor R.
5
Lee, Jung Young
4
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Russell, Roberta S.
3
Bai, Billy
2
Bernardo, Vitor Zanetti
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Davis, Mark
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gerolamo, Mateus Cecílio
2
Honda, Ana Carolina
2
Kaynak, Hale
2
Li, Minglong
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Qiu, Hailian
2
Taaffe, Kevin
2
Weathers, Danny
2
Weiss, Rebecca
2
Zhang, Xiaoni
2
Alkhatib, Saleh
1
Aloqaily, Yazan Hani Tayseer
1
Anning-Dorson, Thomas
1
Atrek, Banu
1
Bayraktaroglu, Gul
1
Belohlav, James A.
1
Berenguer Contrí, Gloria
1
Berry, Leonard L.
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Chen, Shu-Hsiang
1
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Journal of hospitality marketing & management
Quality management journal : QMJ
Health care management review : HCM review
74
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health organization and management
37
The TQM journal : the international review of organizational improvement
34
Journal of marketing for higher education
24
Health marketing quarterly
23
International journal of quality and service sciences
23
Discussion paper series / IZA
22
Health economics
22
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Economics of education review
14
International journal of quality & reliability management
14
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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ECONIS (ZBW)
55
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1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Alkhatib, Saleh
;
Aloqaily, Yazan Hani Tayseer
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
3
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
4
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
5
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
6
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
7
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
8
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
9
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
10
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
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