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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Services marketing quarterly"
~subject:"Confidence"
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Search: "Customer relationship management"
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Confidence
Beziehungsmarketing
289
Relationship marketing
289
Consumer behaviour
146
Konsumentenverhalten
146
Dienstleistungsqualität
101
Service quality
101
Customer satisfaction
96
Kundenzufriedenheit
96
Internet marketing
36
Online-Marketing
36
Social Web
36
Social web
36
Customer integration
34
Kundenintegration
34
USA
31
United States
31
Dienstleistungssektor
30
Service industry
30
Customer value
28
Kundenwert
28
Customer service
27
Kundenservice
27
Brand management
25
Markenführung
25
Beschwerdemanagement
23
Complaint management
23
Dienstleistungsmarketing
20
Services marketing
20
Brand image
19
Lieferantenmanagement
19
Markenimage
19
Services
19
Supplier relationship management
19
Vertrauen
19
Dienstleistung
18
Viral marketing
18
Virales Marketing
18
Einzelhandel
15
Emotion
15
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English
19
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Amaad, Hafiz
1
Banerjee, Shubhomoy
1
Basso, Kenny
1
Bell, Simon J.
1
Brodie, Roderick J.
1
Carter, Leanne
1
Chamorro, Antonio
1
Choi, Beom Joon
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Costabile, Michele
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Cuestas, Pedro J.
1
D'Alessandro, Steven
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DeWitt, Tom
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Eisingerich, Andreas B
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Gabay, Gillie
1
Gray, David
1
Hofacker, Charles F.
1
Hollebeek, Linda D.
1
Iacobucci, Dawn
1
Jeon, Hoseong
1
Johnson, Lester W.
1
Kim, Yeolib
1
Lodhi, Rab Nawaz
1
Macky, Keith
1
Madadi, Rozbeh
1
Marshall, Roger
1
Miceli, Gaetano Nino
1
Miranda, F. Javier
1
Moore, Dahlia
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Nguyen, Doan T.
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Ou, Yi-chun
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Pagani, Margherita
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Park-Poaps, Haesun
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Peterson, Robert A.
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Racat, Margot
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Raimondo, Maria Antonietta
1
Rehman, Mohsin Abdur
1
Riquelme, Isabel P.
1
Román, Sergio
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Services marketing quarterly
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
International journal of electronic marketing and retailing : IJEMR
19
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
International journal of business excellence : IJBEX
7
International journal of contemporary hospitality management
7
International journal of internet marketing and advertising : IJIMA
7
International journal of procurement management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Journal of service management
7
Marketing intelligence & planning
7
Pakistan journal of commerce and social sciences
7
Electronic commerce research
6
International journal of bank marketing
6
International journal of technology marketing : IJTMkt
6
Journal of financial services marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
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ECONIS (ZBW)
19
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19
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date (oldest first)
1
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
2
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
3
Hierarchical relationships among brand equity dimensions : the mediating effects of brand trust and brand love
Madadi, Rozbeh
;
Torres, Ivonne M.
;
Zúñiga, Miguel Ángel
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012607284
Saved in:
4
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
5
Adding voice to the omnichannel and how that affects brand trust
Pagani, Margherita
;
Racat, Margot
;
Hofacker, Charles F.
- In:
Journal of interactive marketing : a quarterly …
48
(
2019
),
pp. 89-105
Persistent link: https://www.econbiz.de/10012129486
Saved in:
6
Digital content marketing's role in fostering consumer engagement, trust, and value : framework, fundamental propositions, and implications
Hollebeek, Linda D.
;
Macky, Keith
- In:
Journal of interactive marketing : a quarterly …
45
(
2019
),
pp. 27-41
Persistent link: https://www.econbiz.de/10011997974
Saved in:
7
A meta-analysis of online trust relationships in e-commerce
Kim, Yeolib
;
Peterson, Robert A.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 44-54
Persistent link: https://www.econbiz.de/10011695178
Saved in:
8
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
9
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
10
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
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