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~isPartOf:"Journal of management : JOM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Kundenservice"
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Beziehungsmarketing
Kundenservice
Emotion
173
Consumer behaviour
128
Konsumentenverhalten
128
Relationship marketing
40
Customer satisfaction
28
Kundenzufriedenheit
28
Dienstleistungsqualität
26
Service quality
26
Einzelhandel
25
Retail trade
25
Online retailing
23
Online-Handel
23
Emotions
21
Cognition
17
Kognition
17
Brand management
16
Markenführung
16
Customer service
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Social Web
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Social web
14
Advertising effects
11
Internet marketing
11
Online-Marketing
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Werbewirkung
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Arbeitszufriedenheit
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Job satisfaction
10
Personality psychology
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Persönlichkeitspsychologie
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Arbeitsverhalten
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Brand image
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Markenimage
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Satisfaction
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Viral marketing
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Virales Marketing
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Work behaviour
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Experiment
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48
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Prentice, Catherine
4
Borges, Adilson
2
Chebat, Jean-Charles
2
Klaus, Philipp
2
Park, Jungkun
2
Al Khateeb, Amr
1
Alamanos, Eleftherios
1
Alnawas, Ibrahim
1
Anh Thi Van Nguyen
1
Babin, Barry J.
1
Barari, Mojtaba
1
Beatty, Sharon E.
1
Bilgihan, Anil
1
Boles, James S.
1
Buunk, Bram
1
Bügel, Marnix S.
1
Cachero-Martínez, Silvia
1
Carsana, Laurence
1
Chang, Ya Ping
1
Chen, Nuoya
1
Chiu, Chi-yue
1
Das, Manish
1
Davison, Robert M.
1
Dogerlioglu-Demir, Kivilcim
1
Dominique-Ferreira, Sergio
1
El Hedhli, Kamel
1
Fan, Xiucheng
1
Fatma, Mobin
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gaucher, Benoît
1
Gillison, Stephanie T.
1
Gong, Taeshik
1
Griffin, Mitch
1
Gómez, Mar
1
Han, Xiaoyun
1
Herter, Márcia Maurer
1
Hickman, Ellie
1
Hoang, Anna
1
Hossain, Md Shamim
1
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Journal of management : JOM
Journal of retailing and consumer services
Journal of business research : JBR
44
International journal of hospitality management
41
The journal of services marketing
24
The journal of brand management : an international journal
16
International journal of contemporary hospitality management
14
Psychology & marketing
14
The journal of product & brand management
14
Journal of hospitality marketing & management
10
Journal of service theory and practice : JSTP
10
Service business
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
The service industries journal
9
Tourism management : research, policies, practice
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service management
8
The journal of business & industrial marketing
8
Academy of Management journal : AMJ
7
Asia Pacific journal of marketing and logistics
7
European journal of marketing : EJM
7
Journal of business ethics : JOBE
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Cogent business & management
6
Journal of marketing management : MM
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of market research
5
International journal of quality and service sciences
5
Journal of customer behaviour
5
Journal of the Academy of Marketing Science
5
Services marketing quarterly
5
The international journal of bank marketing : IJBM
5
The journal of personal selling & sales management : JPSSM
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
48
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1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
3
Do supermarkets' emails have any value for their customers? : the effect of emails' content and interestingness on customers' attitude and engagement
Rodriguez, Virginie
;
Sangle-Ferriere, Marion
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014371703
Saved in:
4
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
Saved in:
5
The effects of app-related factors on app stickiness : the role of cognitive and emotional app relationship quality
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
El Hedhli, Kamel
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014372634
Saved in:
6
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
7
Customer showrooming behavior, customer orientation, and emotional labor : sales control as a moderator
Park, Hyewon
;
Hur, Won-Moo
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014252735
Saved in:
8
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
9
Detection of potential customers' empathy behavior towards customers' reviews
Hossain, Md Shamim
;
Rahman, Mst Farjana
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169573
Saved in:
10
How frontline employees' communication styles affect consumers' willingness to interact : the boundary condition of emotional ability similarity
Yao, Qi
;
Kuai, Ling
;
Wang, Cheng Lu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013366403
Saved in:
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