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~isPartOf:"Journal of marketing"
~subject:"customer satisfaction"
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Search: subject:"Kundenorientierung"
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customer satisfaction
Beziehungsmarketing
124
Relationship marketing
124
Consumer behaviour
51
Konsumentenverhalten
51
Customer satisfaction
22
Kundenzufriedenheit
22
Lieferantenmanagement
21
Supplier relationship management
21
Dienstleistungsqualität
16
Service quality
16
Brand management
15
Markenführung
15
Customer value
14
Kundenwert
14
Social Web
14
Social web
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Salespeople
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Verkaufspersonal
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B-to-B-Marketing
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Business-to-business marketing
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Marketingmanagement
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USA
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United States
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E-commerce
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relationship marketing
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Internet marketing
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Kundenintegration
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Kundenservice
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Online-Marketing
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Beschwerdemanagement
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Complaint management
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customer relationship management
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Fornell, Claes
3
Haumann, Till
2
Hult, G. Tomas M.
2
Morgeson, Forrest V., III.
2
Wieseke, Jan
2
Arora, Sandeep
1
Becerril-Arreola, Rafael
1
Derfuß, Klaus
1
Eller, Tönnjes Freerk
1
Güntürkün, Pascal
1
Hogreve, Jens
1
Iseke, Anja
1
Keiningham, Timothy
1
Martin, Kelly D.
1
Mithas, Sunil
1
Morgan, Neil A.
1
Paharia, Neeru
1
Quaiser, Benjamin
1
Rego, Lopo L.
1
Rese, Mario
1
Schons, Laura Marie
1
Seldin, Daniel
1
Srinivasan, Raji
1
Vadakkepatt, Gautham G.
1
Zhou, Chen
1
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Journal of marketing
Cogent business & management
13
The service industries journal
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Total quality management & business excellence
11
International journal of business excellence
9
Services marketing quarterly
9
International journal of electronic customer relationship management : IJECRM
8
Journal of hospitality marketing & management
8
International journal of business information systems : IJBIS
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
International journal of electronic marketing and retailing : IJEMR
5
International journal of productivity and quality management : IJPQM
5
International journal of services, economics and management
5
International journal of technology marketing : IJTMkt
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Administrative Sciences : open access journal
4
International journal of business excellence : IJBEX
4
International journal of business innovation and research : IJBIR
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal for global business advancement : JGBA
4
Journal of global marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Nepalese journal of finance : a publication of Uniglobe College
4
Central European business review : CEBR
3
Global business review
3
International journal of electronic business
3
International journal of management concepts and philosophy : IJMCP
3
International journal of market research
3
International journal of process management and benchmarking : IJPMB
3
Journal of Contemporary Issues in Business and Government
3
Journal of industrial engineering and management : JIEM
3
Marketing i menedžment innovacij : m&mi
3
Psychology & marketing
3
Serbian journal of management : an international journal for theory and practice of management science ; SJM
3
The Cornell hospitality quarterly
3
The international review of retail, distribution and consumer research
3
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
3
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ECONIS (ZBW)
8
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8
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8
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date (oldest first)
1
Shedding light on the dark side of firm lobbying : a customer perspective
Vadakkepatt, Gautham G.
;
Arora, Sandeep
;
Martin, Kelly D.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 79-97
Persistent link: https://www.econbiz.de/10013258851
Saved in:
2
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
3
Service satisfaction-market share relationships in partnered hybrid offerings
Becerril-Arreola, Rafael
;
Zhou, Chen
;
Srinivasan, Raji
; …
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 86-103
Persistent link: https://www.econbiz.de/10011749865
Saved in:
4
The service-profit chain : a meta-analytic test of a comprehensive theoretical framework
Hogreve, Jens
;
Iseke, Anja
;
Derfuß, Klaus
;
Eller, …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 41-61
Persistent link: https://www.econbiz.de/10011697835
Saved in:
5
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
6
Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till
;
Güntürkün, Pascal
;
Schons, Laura Marie
; …
- In:
Journal of marketing
79
(
2015
)
6
,
pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
Saved in:
7
Footprints in the sands of time : a comparative analysis of the effectiveness of customer satisfaction and customer-company identification over time
Haumann, Till
;
Quaiser, Benjamin
;
Wieseke, Jan
;
Rese, Mario
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 78-102
Persistent link: https://www.econbiz.de/10010463456
Saved in:
8
Reexamining the market share-customer satisfaction relationship
Rego, Lopo L.
;
Morgan, Neil A.
;
Fornell, Claes
- In:
Journal of marketing
77
(
2013
)
5
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009793115
Saved in:
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