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~isPartOf:"Journal of marketing management : JMM ; journal of the Academy of Marketing"
~isPartOf:"Journal of service management"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Medienkombination"
~type_genre:"Thesis"
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Search: subject_exact:"Customer integration"
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Customer integration
60
Kundenintegration
60
Beziehungsmarketing
32
Relationship marketing
32
Betriebliche Wertschöpfung
29
Value creation
29
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
16
Service quality
16
Value co-creation
13
Dienstleistung
12
Services
12
Service-Dominant Logic
11
Service-dominant logic
11
Co-creation
10
Innovation
10
Customer value
8
Dienstleistungssektor
8
Kundenwert
8
Service industry
8
Social Web
8
Social web
8
Customer satisfaction
7
Kundenzufriedenheit
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Dienstleistungsmanagement
6
Gesundheitswesen
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Health care system
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Innovation management
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Innovationsmanagement
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Lieferantenmanagement
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Service management
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Supplier relationship management
6
Dienstleistungsmarketing
5
Service experience
5
Service innovation
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Services marketing
5
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5
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59
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Aufsatz in Zeitschrift
Medienkombination
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60
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Witell, Lars
5
Jaakkola, Elina
4
Edvardsson, Bo
3
Helkkula, Anu
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Kristensson, Per
2
McColl-Kennedy, Janet R.
2
Mele, Cristina
2
Patrício, Lia
2
Roy, Sanjit
2
Russo Spena, Tiziana
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
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Anh Dung Vu
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Azer, Jaylan
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Babu, Mujahid Mohiuddin
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Brown, David M.
1
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1
Bryce, Derek
1
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Journal of marketing management : JMM ; journal of the Academy of Marketing
Journal of service management
Journal of business research : JBR
150
Industrial marketing management : the international journal for industrial and high-tech firms
75
Journal of retailing and consumer services
73
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
The journal of services marketing
44
Technological forecasting & social change : an international journal
38
Research policy : policy, management and economic studies of science, technology and innovation
35
International journal of hospitality management
33
The journal of business & industrial marketing
33
The service industries journal
31
Journal of marketing management : MM
29
Journal of strategic marketing
26
Service business
25
Marketing theory
24
Journal of service research : JSR
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Public management review
22
International journal of technology marketing : IJTMkt
21
Journal of marketing
21
The journal of brand management : an international journal
21
International journal of technology management : IJTM
20
Journal of service theory and practice : JSTP
20
Tourism management : research, policies, practice
20
International journal of contemporary hospitality management
19
Journal of the Academy of Marketing Science
17
The journal of product & brand management
17
Creativity and innovation management
16
European management journal
16
International journal of product development : IJPD
16
Marketing intelligence & planning
16
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
15
International journal of quality and service sciences
14
Journal of open innovation : technology, market, and complexity
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
European journal of marketing
13
Innovation: organization & management : IOM
13
International journal of production economics
13
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ECONIS (ZBW)
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Augmented reality and experience co-creation in heritage settings
Panhale, Tanvi
;
Bryce, Derek
;
Tsougkou, Eleni
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
5/6
,
pp. 470-497
Persistent link: https://www.econbiz.de/10014299337
Saved in:
3
Boundary work in value co-creation practices : the mediating role of cognitive assistants
Mele, Cristina
;
Russo Spena, Tiziana
;
Marzullo, MariaLuisa
- In:
Journal of service management
33
(
2022
)
2
,
pp. 342-362
Persistent link: https://www.econbiz.de/10012880729
Saved in:
4
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
5
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
6
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
7
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
8
Innovating with stakeholders to co-create value in cultural tourism experiences : a case study of Schokland in the Netherlands
Mijnheer, Christina L.
;
Gamble, Jordan R.
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
5/6
,
pp. 389-413
Persistent link: https://www.econbiz.de/10014299298
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
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