//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of travel and tourism marketing"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenmanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
214
Relationship marketing
214
Consumer behaviour
102
Konsumentenverhalten
102
Customer satisfaction
83
Kundenzufriedenheit
83
Dienstleistungsqualität
58
Service quality
58
Holiday behaviour
38
Urlaubsverhalten
38
Brand image
29
Markenimage
29
Tourism marketing
28
Tourismusmarketing
28
Brand management
24
Markenführung
24
relationship marketing
24
Confidence
22
Lieferantenmanagement
22
Supplier relationship management
22
Vertrauen
22
loyalty
21
satisfaction
20
Hotel industry
19
Hotellerie
19
Destination management
17
Destinationsmanagement
17
Tourism
17
Tourism industry
17
Tourismus
17
Tourismuswirtschaft
17
Airline
15
Fluggesellschaft
15
trust
15
Emotion
14
USA
14
United States
14
Einzelhandel
13
Retail trade
13
Viral marketing
11
more ...
less ...
Online availability
All
Undetermined
98
Type of publication
All
Article
214
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Aufsatz in Zeitschrift
214
Case study
2
Language
All
English
214
Author
All
Han, Heesup
17
Hyun, Sunghyup Sean
9
Kim, Wansoo
7
Yu, Jongsik
5
Gil Saura, Irene
4
Kim, Insin
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Chua, Bee-Lia
3
Hwang, Jinsoo
3
Kaushik, Arun Kumar
3
Kumar, Vikas
3
Lee, Choong-Ki
3
Moon, Hyoungeun
3
Agariya, Arun Kumar
2
Back, Ki-Joon
2
Bebber, Suélen
2
Bejou, Azam
2
Berezan, Orie
2
Cai, Liping A.
2
Chen, Tser-yieth
2
Choi, Suh-hee
2
Chung, Namho
2
Faßnacht, Martin
2
Grewal, Dhruv
2
Hartline, Michael D.
2
Kim, Myung-Ja
2
Koo, Bonhak
2
Krishen, Anjala S.
2
Lam, Iok Keng Veronica
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
Lindsey-Mullikin, Joan
2
Milan, Gabriel Sperandio
2
Morais, Duarte B.
2
Nguyen, Tho D.
2
Nguyen, Trang T. M.
2
Nor Asiah Omar
2
O’Reilly, Kelley
2
Quach, Sara
2
more ...
less ...
Published in...
All
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of travel and tourism marketing
Journal of business research : JBR
621
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
191
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
161
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
68
International journal of retail & distribution management
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
66
European journal of operational research : EJOR
65
International journal of internet marketing and advertising : IJIMA
65
more ...
less ...
Source
All
ECONIS (ZBW)
214
Showing
1
-
10
of
214
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effect of customers' skepticism toward CSR practices on customers' behavior in luxury service context
Hyun, Hyowon
;
Hong, EunPyo
;
Ahn, Jiseon
;
Park, Jungkun
- In:
Journal of travel and tourism marketing
41
(
2024
)
1
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014513607
Saved in:
2
Investigation into the festival brand co-creation mechanism : extended application of the customer-based brand equity model
Chi, Xiaoting
;
Zhou, Heng
;
Cai, Gangwei
;
Han, Heesup
- In:
Journal of travel and tourism marketing
41
(
2024
)
3
,
pp. 377-395
Persistent link: https://www.econbiz.de/10014513650
Saved in:
3
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
4
How product design affects repurchase intention, eWOM, and museum visit intention : museum mystery boxes in China
Lin, Feng
;
Ryu, Kisang
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 434-451
Persistent link: https://www.econbiz.de/10014369822
Saved in:
5
Airline and hotel loyalty programme diversity and choice : effects of personality, cultural, and socio-demographic factors
Su, Yu
;
Lee, Craig
;
Lovelock, Brent
- In:
Journal of travel and tourism marketing
40
(
2023
)
8
,
pp. 653-677
Persistent link: https://www.econbiz.de/10014447621
Saved in:
6
A patterns perspective of customers' brand experiences with robotics in hospitality
Tung, Vincent Wing Sun
;
Tse, Serene Wai Tsz
- In:
Journal of travel and tourism marketing
40
(
2023
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10014285201
Saved in:
7
Satellite fans' team identification, nostalgia, customer equity and revisit intention : symmetric and asymmetric analysis
Chiu, Weisheng
;
Wang, Fong Jia
;
Cho, Heetae
- In:
Journal of travel and tourism marketing
40
(
2023
)
2
,
pp. 91-108
Persistent link: https://www.econbiz.de/10014285205
Saved in:
8
How do tourists' memorable local gastronomy experiences and their personal gastronomic traits influence destination loyalty? : a fuzzy set approach
Badu-Baiden, Frank
;
Correia, Antónia
;
Kim, Seongseop
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 501-515
Persistent link: https://www.econbiz.de/10013483074
Saved in:
9
When festitivity meets heritage site : co-developed experience through the lens of situated cognition
Wen, Huijun
;
Wong, IpKin Anthony
;
Fan, Yulan
;
Leong, …
- In:
Journal of travel and tourism marketing
39
(
2022
)
5
,
pp. 516-533
Persistent link: https://www.econbiz.de/10013483075
Saved in:
10
Apology or gratitude? : the effect of communication recovery strategies for service failures of AI devices
Lv, Linxiang
;
Huang, Minxue
;
Guan, Dawei
;
Yang, Kairui
- In:
Journal of travel and tourism marketing
39
(
2022
)
6
,
pp. 570-587
Persistent link: https://www.econbiz.de/10014234598
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->