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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"customer retention"
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customer retention
Beziehungsmarketing
102
Relationship marketing
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Consumer behaviour
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Customer satisfaction
25
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relationship marketing
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Milan, Gabriel Sperandio
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service research
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
International journal of electronic customer relationship management : IJECRM
2
International journal of process management and benchmarking : IJPMB
2
Journal of marketing research : JMR
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Middle East journal of management : MEJM
2
Services marketing quarterly
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Advances in hospitality and leisure
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Amfiteatru economic : an economic and business research periodical
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Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
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Dutch journal of finance and management
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European Sport management quarterly : ESMQ
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European management review : the journal of the European Academy of Management
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Global business review
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International journal of applied management science
1
International journal of automotive technology and management : IJATM
1
International journal of business competition and growth : IJBCG
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of business information systems : IJBIS
1
International journal of business innovation and research : IJBIR
1
International journal of business performance management
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International journal of decision sciences, risk and management
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International journal of electronic commerce : IJEC
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International journal of electronic finance : IJEF
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International journal of electronic marketing and retailing : IJEMR
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International journal of information systems and change management : IJISCM
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International journal of islamic marketing and branding
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International journal of knowledge management studies : IJKMS
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1
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi
;
Datta, Biplab
;
Mukhopadhyay, Susmita
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
Saved in:
3
Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
Saved in:
4
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
5
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
6
From marketing communications to brand management : factors influencing relationship quality and customer retention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 197-219
Persistent link: https://www.econbiz.de/10011383849
Saved in:
7
Loyalty in the business-to-business service context : a literature review and proposed framework
Bardauskaite, Indre
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
1
,
pp. 28-69
Persistent link: https://www.econbiz.de/10010357246
Saved in:
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