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~isPartOf:"Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction"
~subject:"customer satisfaction"
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customer satisfaction
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
17
Kundenzufriedenheit
17
Beziehungsmarketing
16
Relationship marketing
16
Consumer behaviour
11
Konsumentenverhalten
11
Confidence
4
Lieferantenmanagement
4
Supplier relationship management
4
Vertrauen
4
Beschwerdemanagement
3
Complaint management
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
satisfaction
3
service quality
3
Arbeitszufriedenheit
2
B-to-B-Marketing
2
Business-to-business marketing
2
Einzelhandel
2
Internet marketing
2
Job satisfaction
2
Online-Marketing
2
Perceived quality
2
Product quality
2
Produktqualität
2
Retail trade
2
Social Web
2
Social web
2
Switching behaviour
2
Wechselverhalten
2
behavioral loyalty
2
customer retention
2
loyalty
2
perceived value
2
relationship marketing
2
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English
4
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Ioannou Katidis, Pavlos
1
Japee, Gurudutta Pradeep
1
Kataria, Sonia
1
Kumar, Vinod
1
Negassa, Gebeyehu Jalu
1
Roozen, Irene T. M.
1
Samudro, Andreas
1
Singh, Pratyancha
1
Susanti, Vonny
1
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of services and operations management
15
Cogent business & management
14
International journal of productivity and quality management : IJPQM
14
The service industries journal
13
Total quality management & business excellence
13
International journal of services, economics and management
12
Journal of hospitality marketing & management
12
International journal of electronic marketing and retailing : IJEMR
10
Services marketing quarterly
10
Cogent Business & Management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
International journal of business excellence : IJBEX
6
International journal of business information systems : IJBIS
6
International journal of electronic customer relationship management : IJECRM
6
International journal of services and operations management : IJSOM
6
Journal for global business advancement : JGBA
6
Journal of Contemporary Issues in Business and Government
6
Journal of service research : JSR
6
Quality management journal : QMJ
6
Administrative Sciences : open access journal
5
Global business review
5
International Journal of Services, Economics and Management
5
International journal of business and globalisation : IJBG
5
International journal of business excellence
5
Journal of travel and tourism marketing
5
Nepalese journal of finance : a publication of Uniglobe College
5
The international review of retail, distribution and consumer research
5
International Journal of Financial Services Management
4
International journal of business innovation and research : IJBIR
4
International journal of financial services management : IJFSM
4
International journal of services technology and management
4
Journal of business economics and management
4
Journal of industrial engineering and management : JIEM
4
MPRA Paper
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Human systems management : HSM
3
International journal of Indian culture and business management : IJICBM
3
International journal of applied management science
3
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The effect of bonding, responsiveness and communication on customer retention : the mediating role of customer satisfaction
Negassa, Gebeyehu Jalu
;
Japee, Gurudutta Pradeep
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014290415
Saved in:
2
A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
3
Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas
;
Susanti, Vonny
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
4
,
pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
Saved in:
4
The importance of the service and shopping customer experience in a retail environment
Roozen, Irene T. M.
;
Ioannou Katidis, Pavlos
- In:
Journal of relationship marketing : innovations and …
18
(
2019
)
4
,
pp. 247-279
Persistent link: https://www.econbiz.de/10012181029
Saved in:
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