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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Business-to-business marketing"
~subject:"Dienstleistung"
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Search: subject:"Nachkaufmarketing"
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Business-to-business marketing
Dienstleistung
Customer service
37
Kundenservice
37
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
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Leistungsmotivation
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Lieferkette
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Product quality
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Product returns
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Produktqualität
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Supply chain
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Vertragstheorie
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Work motivation
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Aerospace industry
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Arbeitszufriedenheit
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Business process management
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Customer experience
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Customer value
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Dienstleistungssektor
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Allaway, Arthur
1
Bellos, Ioannis
1
Böttcher, Martin
1
Cobelli, Nicola
1
Confente, Ilenia
1
D'Souza, Giles
1
Ellinger, Alexander E.
1
Falkenreck, Christine
1
Gligor, David M.
1
Klingner, Stephan
1
Kowalkowski, Christian
1
Palmer, David W.
1
Russo, Ivan
1
Wagner, Ralf
1
Wirtz, Jochen
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
The journal of services marketing
17
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
SpringerLink / Bücher
4
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
International journal of innovation management
2
Schriften zu Marketing und Management
2
TCW
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Asian business & management
1
Australasian marketing journal
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Business horizons
1
California management review
1
Context and semantics for knowledge management : technologies for personal productivity
1
DUV / Wirtschaftswissenschaft
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Forum Dienstleistungsmanagement
1
Gabler Edition Wissenschaft
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ECONIS (ZBW)
6
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1
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
3
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
4
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
5
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
6
Providing a method for composing modular B2B services
Böttcher, Martin
;
Klingner, Stephan
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 320-331
Persistent link: https://www.econbiz.de/10009272409
Saved in:
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