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~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Business-to-business marketing"
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Search: subject:"Nachkaufmarketing"
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Business-to-business marketing
Customer service
37
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Customer satisfaction
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Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Journal of the Academy of Marketing Science
2
Brand research : [an outcome of the second International Conference on Brand Management]
1
Context and semantics for knowledge management : technologies for personal productivity
1
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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Hamburger Schriften zur Marketingforschung
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Harvard-Business-Manager : das Wissen der Besten
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Industrial marketing management : the international journal for industrial and high-tech firms
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Innovatives Industriegütermarketing
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International journal of business excellence
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Journal of business research : JBR
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Journal of business-to-business marketing
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Journal of service research : JSR
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Kundenbeziehungen im Dienstleistungsbereich
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Marketing intelligence & planning
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Marktorientiertes F-&-E-Management
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Operations management research : OMR ; advancing practice through theory
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Technischer Vertrieb
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Techno-ökonomische Forschung und Praxis
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The journal of personal selling & sales management : JPSSM
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The journal of services marketing
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The journal of supply chain management : a global review of purchasing and supply
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ECONIS (ZBW)
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Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
3
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
4
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
5
Providing a method for composing modular B2B services
Böttcher, Martin
;
Klingner, Stephan
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 320-331
Persistent link: https://www.econbiz.de/10009272409
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