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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"E-commerce"
~subject:"Relationship marketing"
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Search: subject_exact:"Servicequalität"
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E-commerce
Relationship marketing
Dienstleistungsqualität
407
Service quality
407
Customer satisfaction
255
Kundenzufriedenheit
255
Consumer behaviour
250
Konsumentenverhalten
250
Beziehungsmarketing
201
Einzelhandel
71
Retail trade
71
Customer service
66
Kundenservice
66
Beschwerdemanagement
47
Complaint management
47
Online retailing
44
Online-Handel
44
Dienstleistungssektor
31
Quality management
31
Qualitätsmanagement
31
Service industry
31
Emotion
30
Viral marketing
29
Virales Marketing
29
Electronic Commerce
28
Satisfaction
28
Customer loyalty
23
USA
23
United States
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Service failure
19
Store design
19
Confidence
18
Mobile communications
18
Mobilkommunikation
18
Service recovery
18
Vertrauen
18
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160
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215
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215
Aufsatz in Zeitschrift
215
Case study
1
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1
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English
215
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Prentice, Catherine
6
Rokonuzzaman, Md
4
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Cioppi, Marco
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Karande, Kiran
2
Larivière, Bart
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Loureiro, Sandra Maria Correia
2
Molinillo, Sebastian
2
Pacheco, Natália Araújo
2
Paul, Justin
2
Polo-Redondo, Yolanda
2
Söderlund, Magnus
2
Thaichon, Paramaporn
2
Thurasamy Ramayah
2
Van Vaerenbergh, Yves
2
Wang, Xueqin
2
Wang, Xuequn
2
Wong, Yiik Diew
2
AbedRabbo, Majd
1
Acheampong, Audrey
1
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Published in...
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Journal of retailing and consumer services
Managing service quality : MSQ ; an international journal
International journal of hospitality management
125
Journal of business research : JBR
103
The journal of services marketing
98
The service industries journal
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
58
Services marketing quarterly
52
Journal of service research : JSR
50
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
48
Service business
46
Journal of service management
37
Cogent business & management
32
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
The international journal of bank marketing : IJBM
27
International journal of quality and service sciences
26
Journal of service research
26
Asia Pacific journal of marketing and logistics
25
International journal of services and operations management
24
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
International journal of services, economics and management
22
Journal of internet commerce
20
Marketing intelligence & planning
20
Psychology & marketing
20
International journal of productivity and quality management : IJPQM
19
Journal of retailing
18
Journal of service theory and practice : JSTP
18
European journal of marketing : EJM
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
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ECONIS (ZBW)
215
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
9
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
10
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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