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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
~subject:"Internet marketing"
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Search: subject:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Internet marketing
Customer satisfaction
485
Kundenzufriedenheit
485
Consumer behaviour
353
Konsumentenverhalten
353
Relationship marketing
290
Dienstleistungsqualität
251
Service quality
251
Einzelhandel
84
Retail trade
84
Online retailing
80
Online-Handel
80
Satisfaction
70
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49
Kundenservice
49
E-commerce
48
Electronic Commerce
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41
Virales Marketing
41
Brand management
39
Markenführung
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Confidence
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Vertrauen
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Complaint management
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28
Online-Marketing
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298
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Prentice, Catherine
6
Khan, Imran
5
Lombart, Cindy
5
Park, Jungkun
5
Louis, Didier
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bang, Nguyen
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Fatma, Mobin
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Klaus, Philipp
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Pérez, Andrea
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Amin, Muslim
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fernandes, Teresa
2
Harun, Ahasan
2
Hong, EunPyo
2
Hyun, Hyowon
2
Itani, Omar S.
2
Kaul, Dimple
2
Khajehzadeh, Saman
2
Kim, Jiyoung
2
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Journal of retailing and consumer services
The international journal of bank marketing : IJBM
International journal of hospitality management
144
Journal of business research : JBR
142
The journal of services marketing
108
Journal of hospitality marketing & management
74
The service industries journal
62
Journal of travel and tourism marketing
61
International journal of contemporary hospitality management
57
Tourism management : research, policies, practice
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
47
Journal of service research : JSR
46
Service business
45
Services marketing quarterly
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
41
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of retailing
23
International journal of quality and service sciences
22
Journal of marketing
22
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of hospitality and tourism insights
21
The international review of retail, distribution and consumer research
21
International journal of business information systems : IJBIS
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
298
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
3
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
6
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
7
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
8
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
9
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
10
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
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