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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~subject:"Hotel industry"
~subject:"Markenimage"
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Hotel industry
Markenimage
Dienstleistungsqualität
540
Service quality
540
Customer satisfaction
343
Kundenzufriedenheit
343
Consumer behaviour
336
Konsumentenverhalten
336
Beziehungsmarketing
276
Relationship marketing
276
Customer service
112
Kundenservice
112
Einzelhandel
87
Retail trade
87
Beschwerdemanagement
67
Complaint management
67
Dienstleistungssektor
67
Service industry
67
Online retailing
45
Online-Handel
45
Customer experience
40
Satisfaction
40
Emotion
38
Services
38
Dienstleistung
36
Viral marketing
34
Virales Marketing
34
E-commerce
31
Electronic Commerce
31
Customer integration
30
Kundenintegration
30
Confidence
25
Customer loyalty
25
Quality management
25
Qualitätsmanagement
25
Service failure
25
Service recovery
25
USA
25
United States
25
Vertrauen
25
Arbeitszufriedenheit
24
Job satisfaction
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English
35
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Prentice, Catherine
2
Wang, Xuequn
2
Ahmed, Zeeshan
1
Altab, Hossin Md
1
Anbumathi,, Rajendiran
1
Antwi, Collins Opoku
1
Bai, Yanzhuang
1
Bala, Pradip Kumar
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bosompem, Josephine
1
Botelho, Miguel
1
Bougoure, Ursula Sigrid
1
Chakraborty, Shibashish
1
Chan, Vanessa Hiu Ying
1
Chen, Rachel J. C.
1
Chiu, Dickson K. W.
1
Chrysochou, Polymeros
1
Cioppi, Marco
1
Cui, Xinyu
1
Cuny, Caroline
1
Curina, Ilaria
1
Dasgupta, Shilpee A.
1
Dinsmore, John
1
Dominique-Ferreira, Sergio
1
Dorai, Sriram
1
Duffy, Sarah
1
El-Adly, Mohammed Ismail
1
Esmerado, Joaquim
1
Fazal-e-Hasan, Syed
1
Ferreira, Andreia
1
Francioni, Barbara
1
Giannelloni, J.-L.
1
Grant, David B.
1
Groth, Markus
1
Harun, Ahasan
1
He, Zheng
1
Hegner, Sabrina
1
Hinson, Robert
1
Ho, Kevin K. W.
1
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Journal of retailing and consumer services
The journal of services marketing
International journal of hospitality management
137
International journal of contemporary hospitality management
54
Journal of hospitality marketing & management
53
Tourism management : research, policies, practice
40
Journal of travel and tourism marketing
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
19
The service industries journal
19
Journal of business research : JBR
16
Tourism management perspectives : TMP
15
Tourism analysis : an interdisciplinary tourism & hospitality journal
10
Tourism economics : the business and finance of tourism and recreation
10
Journal for global business advancement : JGBA
9
Journal of hospitality and tourism insights
9
Services marketing quarterly
9
Cogent business & management
8
Enlightening tourism : ET ; a pathmaking journal
7
International journal of leisure and tourism marketing : IJLTM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Administrative Sciences : open access journal
6
Asia Pacific journal of marketing and logistics
6
Global business and finance review
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of vacation marketing : an international journal
6
Tourism and hospitality research : the surrey quarterly review
6
European research studies
5
International journal of quality & reliability management
5
Journal of Islamic marketing
5
Journal of vacation marketing
5
Service business
5
The Cornell hospitality quarterly
5
Total quality management & business excellence
5
Tourism and hospitality research : THR
5
Tourism review : the official journal of the AIEST
5
Acta Universitatis Danubius / Oeconomica
4
Amfiteatru economic : an economic and business research periodical
4
International journal of business and economics
4
International journal of productivity and quality management : IJPQM
4
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ECONIS (ZBW)
35
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Evaluating the role of technology and non-technology factors influencing brand love in online food delivery services
Anbumathi,, Rajendiran
;
Dorai, Sriram
;
Palaniappan, Umayal
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014259296
Saved in:
3
The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences
Veenus Tiwari
;
Mishra, Abhishek
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014261167
Saved in:
4
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
Saved in:
5
Improving service brand personality with augmented reality marketing
Plotkina, Daria
;
Dinsmore, John
;
Racat, Margot
- In:
The journal of services marketing
36
(
2022
)
6
,
pp. 781-799
Persistent link: https://www.econbiz.de/10013407600
Saved in:
6
More than a mere cup of coffee : when perceived luxuriousness triggers Chinese customers' perceptions of quality and self-congruity
Li, Rong
;
Laroche, Michel
;
Richard, Marie-Odile
;
Cui, Xinyu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209484
Saved in:
7
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
8
Is there any value in the online reviews of remedial satisfied customers? : an empirical study in the hospitality industry
Bai, Yanzhuang
;
Li, Tingwu
;
Zheng, Chundong
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209529
Saved in:
9
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
10
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
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