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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~person:"Gil Saura, Irene"
~person:"Khan, Imran"
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Search: "Customer relationship management"
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Beziehungsmarketing
8
Relationship marketing
8
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Brand management
4
Markenführung
4
Customer engagement
3
Customer integration
3
Dienstleistungsqualität
3
Kundenintegration
3
Service quality
3
Attitude
2
Brand experience
2
Co-creation
2
Customer experience
2
Einzelhandel
2
Internet marketing
2
Online-Marketing
2
Retail trade
2
AR app
1
Affective/calculative commitment
1
Age
1
Age group
1
Altersgruppe
1
Analysis of variance
1
Betriebliches Informationssystem
1
Brand
1
Brand engagement
1
Brand image
1
Brand loyalty
1
Business intelligence system
1
Competitive advantage
1
Confidence
1
E-commerce
1
Electronic Commerce
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Experience
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Gender
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8
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Gil Saura, Irene
Khan, Imran
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
8
Hollebeek, Linda D.
7
Klaus, Philipp
6
Louis, Didier
6
Agag, Gomaa
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Islam, Jamid Ul
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Russell-Bennett, Rebekah
4
Söderlund, Magnus
4
Thaichon, Park
4
Woratschek, Herbert
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Cheah, Jun-Hwa
3
Dwivedi, Yogesh Kumar
3
Eid, Riyad
3
Elms, Jonathan
3
Frasquet Deltoro, Marta
3
Ha, Hong Youl
3
Harun, Ahasan
3
Hinson, Robert
3
Japutra, Arnold
3
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Journal of retailing and consumer services
The service industries journal
International journal of hospitality management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
The journal of brand management : an international journal
4
The international review of retail, distribution and consumer research
3
International journal of retail & distribution management
2
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
The journal of product & brand management
2
The journal of services marketing
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European business review
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European retail research
1
International journal of business excellence
1
International journal of retail and distribution management
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Marketing intelligence & planning
1
Service business
1
Strategic marketing in tourism services
1
The international journal of bank marketing : IJBM
1
The journal of business & industrial marketing
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
8
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1
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8
of
8
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date (oldest first)
1
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
Saved in:
2
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
3
Do brands' social media marketing activities matter? : a moderation analysis
Khan, Imran
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209506
Saved in:
4
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
5
Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences
Islam, Jamid Ul
;
Hollebeek, Linda D.
;
Rahman, Zillur
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 277-285
Persistent link: https://www.econbiz.de/10012114161
Saved in:
6
Logistics service quality and buyer-customer relationships : the moderating role of technology in B2B and B2C contexts
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1109-1123
Persistent link: https://www.econbiz.de/10009154411
Saved in:
7
Measuring the antecedents of e-loyalty and the effect of switching costs on website
Fuentes-Blasco, Maria
;
Gil Saura, Irene
;
Berenguer …
- In:
The service industries journal
30
(
2010
)
11/12
,
pp. 1837-1852
Persistent link: https://www.econbiz.de/10008760013
Saved in:
8
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
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