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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The service industries journal"
~subject:"Arbeitsverhalten"
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Search: subject:"Kundenmanagement"
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Arbeitsverhalten
Beziehungsmarketing
766
Relationship marketing
766
Consumer behaviour
522
Konsumentenverhalten
522
Customer satisfaction
318
Kundenzufriedenheit
318
Dienstleistungsqualität
254
Service quality
254
Einzelhandel
181
Retail trade
181
Brand management
113
Markenführung
113
Online retailing
96
Online-Handel
96
Customer integration
76
Kundenintegration
76
Brand image
74
Confidence
74
Markenimage
74
Vertrauen
74
Social Web
72
Social web
72
Internet marketing
64
Online-Marketing
64
Brand
60
Markenartikel
59
E-commerce
57
Electronic Commerce
57
Customer service
52
Kundenservice
51
Customer experience
49
Viral marketing
49
Virales Marketing
49
Emotion
47
Customer value
44
Customer loyalty
43
Kundenwert
43
Beschwerdemanagement
40
Complaint management
40
Customer engagement
38
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22
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22
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English
22
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Gong, Taeshik
3
Beer, Leon T. de
2
Lee, Kangcheol
2
Van Tonder, Estelle
2
Abdelmoety, Ziad Hassan
1
Aboul-Dahab, Sameh
1
Agag, Gomaa
1
Altab, Hossin Md
1
Antwi, Collins Opoku
1
Arasli, Huseyin
1
Arndt, Aaron D.
1
Arnold, Todd J.
1
Bayighomog, Steven W.
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bosompem, Josephine
1
Boukis, Achilleas
1
Chebat, Jean-Charles
1
Chen, I-heng
1
Cheng, Jui-Chang
1
Choi, Laee
1
Dang, Anh
1
Di, Eh
1
Fazal-e-Hasan, Syed
1
Fullerton, S.
1
Gaucher, Benoît
1
Gilliam, David A.
1
Gupta, Roopak Kumar
1
He, Zheng
1
Hinson, Robert
1
Huang, Chien-jung
1
Lang, Chunmin
1
Lisita, Inonge Theresa
1
Lotz, Sherry L.
1
Luo, She-Juang
1
Ma, Jianfeng
1
Mayr, Kathrin
1
Mortimer, Gary
1
Mu, Zhirong
1
Pellat, Ghislaine
1
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Journal of retailing and consumer services
The service industries journal
International journal of hospitality management
20
Journal of business research : JBR
14
The journal of services marketing
9
International journal of contemporary hospitality management
8
Journal of business ethics : JOBE
8
Journal of service research : JSR
7
Journal of marketing
6
The journal of personal selling & sales management : JPSSM
6
Industrial marketing management : the international journal for industrial and high-tech firms
5
Journal of hospitality marketing & management
5
Journal of service management
5
Journal of strategic marketing
5
Service business
5
European journal of marketing : EJM
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research
3
Journal of service theory and practice
3
Journal of service theory and practice : JSTP
3
Psychology & marketing
3
The Cornell hospitality quarterly
3
Tourism management : research, policies, practice
3
Asia Pacific journal of marketing and logistics
2
Corporate communications : an international journal
2
Group & organization management : an international journal
2
Journal of air transport management
2
Journal of business and psychology
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
2
Journal of personal selling & sales management
2
Journal of retailing
2
Leadership & organization development journal
2
Marketing intelligence & planning
2
American journal of business
1
Asian journal of business ethics : AJBE
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Chinese management studies
1
Corporate reputation review
1
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ECONIS (ZBW)
22
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22
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1
Customer deviance in retailing : managers' emotional support and employees' affective wellbeing
Mayr, Kathrin
;
Teller, Christoph
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014253513
Saved in:
2
Social and personal factors influencing green customer citizenship behaviours : the role of subjective norm, internal values and attitudes
Van Tonder, Estelle
;
Fullerton, S.
;
Beer, Leon T. de
; …
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253613
Saved in:
3
Effects of confidence and social benefits on consumers' extra-role and in-role behaviors : a social identity and social exchange perspective
Utkarsh
;
Gupta, Roopak Kumar
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013169566
Saved in:
4
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
5
A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour : The role of ethical standard and value relevance
Abdelmoety, Ziad Hassan
;
Aboul-Dahab, Sameh
;
Agag, Gomaa
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209624
Saved in:
6
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
7
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
8
Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Ma, Jianfeng
;
Zhou, Xing
;
Mu, Zhirong
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 696-717
Persistent link: https://www.econbiz.de/10012586859
Saved in:
9
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
10
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
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