//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Hochschulschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Online-Handel
Consumer behaviour
1,930
Konsumentenverhalten
1,929
Einzelhandel
666
Retail trade
666
Relationship marketing
583
Beziehungsmarketing
582
Customer satisfaction
421
Kundenzufriedenheit
419
Online retailing
384
Service quality
332
Brand management
286
Markenführung
286
Brand image
243
Markenimage
243
Social Web
219
Social web
219
E-commerce
203
Electronic Commerce
202
Internet marketing
183
Online-Marketing
182
Brand
167
Markenartikel
164
Emotion
155
Food retailing
130
Lebensmitteleinzelhandel
130
Confidence
129
Vertrauen
129
Distribution channel
126
Vertriebsweg
126
Viral marketing
122
Virales Marketing
122
USA
108
United States
108
Pricing strategy
97
Preismanagement
96
Theorie
92
Theory
92
Innovation adoption
91
more ...
less ...
Online availability
All
Undetermined
549
Free
3
Type of publication
All
Article
675
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Conference proceedings
Hochschulschrift
Aufsatz in Zeitschrift
676
Aufsatzsammlung
1
Case study
1
Fallstudie
1
Language
All
English
Author
All
Prentice, Catherine
11
Park, Jungkun
10
Söderlund, Magnus
8
Baier, Daniel
7
Paul, Justin
6
Quach, Sara
6
Ladhari, Riadh
5
Laroche, Michel
5
Mortimer, Gary
5
Thaichon, Park
5
Gong, Taeshik
4
Hollebeek, Linda D.
4
Hyun, Hyowon
4
Jebarajakirthy, Charles
4
Pantano, Eleonora
4
Park, Eunil
4
Poncin, Ingrid
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Ainsworth, Jeremy
3
Akram, Umair
3
Chang, Ya Ping
3
Dwivedi, Yogesh Kumar
3
El Hedhli, Kamel
3
Elms, Jonathan
3
Fazal-e-Hasan, Syed
3
Frasquet Deltoro, Marta
3
Fuentes, Christian
3
Harun, Ahasan
3
Ieva, Marco
3
Karande, Kiran
3
Lee, Daeho
3
Lunardo, Renaud
3
Molinillo, Sebastian
3
Paswan, Audhesh K.
3
Pizzi, Gabriele
3
Rese, Alexandra
3
Richard, Marie-Odile
3
Rosengren, Sara
3
Saarijärvi, Hannu
3
more ...
less ...
Published in...
All
Journal of retailing and consumer services
Journal of business research : JBR
450
International journal of hospitality management
445
The service industries journal
316
The journal of services marketing
225
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
International journal of contemporary hospitality management
185
Auditing : a journal of practice & theory
174
Journal of hospitality marketing & management
159
Electronic commerce research
158
Management science : journal of the Institute for Operations Research and the Management Sciences
149
Services marketing quarterly
146
Tourism management : research, policies, practice
146
Cogent business & management
145
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
142
Journal of air transport management
142
Journal of travel and tourism marketing
139
International journal of electronic marketing and retailing : IJEMR
130
The TQM journal : the international review of organizational improvement
126
Service business
122
International journal of quality & reliability management
118
European journal of operational research : EJOR
117
International journal of quality and service sciences
114
International journal of production economics
112
Journal of internet commerce
112
Journal of retailing
111
Asia Pacific journal of marketing and logistics
109
International journal of business information systems : IJBIS
109
Information systems research : ISR
106
International journal of productivity and quality management : IJPQM
106
Journal of service research : JSR
105
International journal of services and operations management
103
Health care management review : HCM review
102
Journal of service management
99
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
International journal of production research
90
International journal of retail & distribution management
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
more ...
less ...
Source
All
ECONIS (ZBW)
676
Showing
1
-
10
of
676
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
3
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
4
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
8
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
9
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
10
Exploring the stimulating role of augmented reality features in e-commerce : a three-staged hybrid approach
Xu, Xiao-Yu
;
Jia, Qing-Dan
;
Tayyab, Syed Muhammad Usman
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462370
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->