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~isPartOf:"Journal of retailing and consumer services"
~person:"Gil Saura, Irene"
~person:"Hollebeek, Linda D."
~person:"Pantano, Eleonora"
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Search: "Customer relationship management"
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Beziehungsmarketing
10
Relationship marketing
10
Consumer behaviour
8
Konsumentenverhalten
8
Einzelhandel
5
Retail trade
5
Customer engagement
4
Customer integration
4
Customer satisfaction
4
Kundenintegration
4
Kundenzufriedenheit
4
Brand management
3
Customer experience
3
Dienstleistungsqualität
3
Markenführung
3
Service quality
3
Age
2
Age group
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Altersgruppe
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Retailing
2
Affective/calculative commitment
1
Analysis of variance
1
Behavioral intention
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Betriebliches Informationssystem
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Brand experience
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Brand loyalty
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Brand relationship quality
1
Business intelligence system
1
Buyer-seller relationships
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Cross-channel free riding
1
Customer cocreation
1
Customer journey
1
Customer knowledge sharing
1
Customer learning
1
Deal proneness
1
Distribution channel
1
Elaboration likelihood model
1
Engagement
1
Event marketing
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Event-Marketing
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Gil Saura, Irene
Hollebeek, Linda D.
Pantano, Eleonora
Prentice, Catherine
11
Lombart, Cindy
9
Park, Jungkun
7
Klaus, Philipp
6
Louis, Didier
6
Agag, Gomaa
5
Khan, Imran
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Cheah, Jun-Hwa
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Frasquet Deltoro, Marta
3
Gong, Taeshik
3
Harun, Ahasan
3
Islam, Jamid Ul
3
Japutra, Arnold
3
Karande, Kiran
3
Kumar, Vikas
3
Park, Eunil
3
Poncin, Ingrid
3
Prybutok, Victor R.
3
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Journal of retailing and consumer services
The journal of services marketing
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of marketing management : MM
3
Journal of service management
3
Journal of service research
3
Journal of service research : JSR
3
The journal of brand management : an international journal
3
The service industries journal
3
Handbook of research on customer engagement
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service theory and practice : JSTP
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
Marketing intelligence & planning
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
Australasian marketing journal
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
British journal of management
1
Customer engagement : contemporary issues and challenges
1
Customer-centric marketing strategies : tools for building organizational performance
1
Edward Elgar E-Book Archive
1
European retail research
1
Handbook of research on retailer-consumer relationship development
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International journal of technology marketing : IJTMkt
1
Journal of business research : JBR
1
Journal of consumer behaviour
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Organizations and markets in emerging economies
1
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ECONIS (ZBW)
10
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date (oldest first)
1
Boosting customers' impulsive buying tendency in live-streaming commerce : the role of customer engagement and deal proneness
Luo, Xi
;
Hwa, Jacky Cheah Jun
;
Hollebeek, Linda D.
;
Lim …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462186
Saved in:
2
A strategic framework for technological innovations in support of the customer experience : a focus on luxury retailers
Pantano, Eleonora
;
Pedeliento, Giuseppe
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209716
Saved in:
3
Exploring customer engagement in the product vs. service context
Behnam, Mohsen
;
Hollebeek, Linda D.
;
Clark, Moira K.
; …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502654
Saved in:
4
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
5
Virtual reality through the customer journey : framework and propositions
Hollebeek, Linda D.
;
Clark, Moira K.
;
Andreassen, Tor W.
; …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268819
Saved in:
6
Customer experience and commitment in retailing : does customer age matter?
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305359
Saved in:
7
Customer engagement in the service context : an empirical investigation of the construct, its antecedents and consequences
Islam, Jamid Ul
;
Hollebeek, Linda D.
;
Rahman, Zillur
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 277-285
Persistent link: https://www.econbiz.de/10012114161
Saved in:
8
Exploiting consumer-employee-retailer interactions in technology-enriched retail environments through a relational lens
Pantano, Eleonora
;
Migliarese, Piero
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 958-965
Persistent link: https://www.econbiz.de/10010437711
Saved in:
9
Engaging consumers on new integrated multichannel retail settings : challenges for retailers
Pantano, Eleonora
;
Viassone, Milena
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 106-114
Persistent link: https://www.econbiz.de/10011313592
Saved in:
10
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
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