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~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Returns management"
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Beziehungsmarketing
Verkaufspersonal
Customer service
74
Kundenservice
74
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
47
Kundenzufriedenheit
47
Consumer behaviour
43
Konsumentenverhalten
43
Relationship marketing
35
Einzelhandel
13
Retail trade
13
Emotion
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistungssektor
11
Satisfaction
11
Service industry
11
Service failure
8
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Online retailing
6
Online-Handel
6
Service encounters
6
Service recovery
6
Work behaviour
6
Artificial intelligence
5
Künstliche Intelligenz
5
Mobile communications
5
Mobilkommunikation
5
Salespeople
5
Service encounter
5
Viral marketing
5
Virales Marketing
5
Customer loyalty
4
Emotional intelligence
4
Gender
4
Geschlecht
4
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Undetermined
32
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Article
38
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Article in journal
38
Aufsatz in Zeitschrift
38
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English
38
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Fazal-e-Hasan, Syed
2
Mortimer, Gary
2
Paswan, Audhesh K.
2
Polo-Redondo, Yolanda
2
Prentice, Catherine
2
Andersson, Pernille K.
1
Bagherzadeh, Ramin
1
Bambauer-Sachse, Silke
1
Bicho, Marta
1
Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Bulmer, Sandy
1
Cambra-Fierro, Jesús
1
Casidy, Riza
1
Chebat, Jean-Charles
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cheng, Zhendong
1
Cheung, Fung Yi Millissa
1
Cho, Youngju
1
Darley, William K.
1
Dey, Bikash Koli
1
Dominique-Ferreira, Sergio
1
Dootson, Paula
1
Durrieu, François
1
Elms, Jonathan
1
Fan, Wenfang
1
Fellesson, Markus
1
Ferreira, Andreia
1
Gaucher, Benoît
1
Gierl, Heribert
1
Gong, Xiushuang
1
Gustafsson, Anders
1
Hanson, Nicole
1
Harun, Ahasan
1
Heidemann, F.
1
Hsu, Chin-Lung
1
Huang, Dongling
1
Huang, Yu-Shan
1
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Journal of retailing and consumer services
The journal of services marketing
39
Journal of business research : JBR
38
International journal of hospitality management
31
Journal of service research
20
The service industries journal
20
Journal of service research : JSR
16
SpringerLink / Bücher
16
Journal of service theory and practice
12
International journal of contemporary hospitality management
11
Journal of retailing
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Service business
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
Gabler Edition Wissenschaft
7
International journal of services and operations management
7
European journal of marketing
6
Journal of hospitality marketing & management
6
Psychology & marketing
6
Springer eBook Collection / Business and Economics
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Business horizons
4
Business process management journal
4
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ECONIS (ZBW)
38
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38
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1
The impact of intelligent customer service agents' initial response on consumers' continuous interaction intention
Cheng, Zhendong
;
Fan, Wenfang
;
Shao, Bingjia
;
Jia, Wenli
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460841
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Understanding the user satisfaction and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
4
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
5
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
6
Is online-to-offline customer care support essential for consumer service?
Sarkar, Biswajit
;
Dey, Bikash Koli
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-29
Persistent link: https://www.econbiz.de/10014373304
Saved in:
7
The social significance of AI in retail on customer experience and shopping practices
Moore, Simon
;
Bulmer, Sandy
;
Elms, Jonathan
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209453
Saved in:
8
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
9
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
10
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
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